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Reviews

Find out why our guests love us so much

4.9/5

Based on 91 reviews

Feefo
Travel and Leaisure Worlds Best Awards for number 1 tour operator in the world 2024 and number 2 tour operator in the world 2025
We're one of the World's Best Tour Operators!
Voted No.1 in 2024 and No.2 in 2025 by Travel+Leisure
At Timbuktu our mission is to delight our guests every step of the way, from planning to traveling. We're really proud to share all of our guests' feedback.
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Thank you Timbuktu Travel...amazing holiday!

Thank you Timbuktu Travel...amazing holiday!

January 2026

11 nights in South Africa and Zimbabwe

As previously stated, we thoroughly enjoyed this holiday. Our first time in Africa and Jonty put together a fabulous trip for us. Everything ran smoothly, everyone was extremely welcoming and we had a magical time! We cannot fully express how wonderful this holiday was....possibly our best ever trip!
November 2025

3 nights in South Africa

Referred by a friend to a direct contact, Jonty, who kindly tailored my first safari to my requests. He's been great about answering questions and staying in touch. I'm looking forward to an intimate experience with a family owned lodge, away from large crowds of people, with ample opportunities to quietly watch the beautiful wildlife of ZA.
Amazing Shumbalala exoerience!

Amazing Shumbalala exoerience!

November 2025

3 nights in South Africa

Absolutely loved our stay at Shumbalala! Excellent amazing caring staff! Beautiful accommodations! Great safari game drives! Excellent meals! Excellent accommodations! Even had an elephant drink from our private pool We loved the lodge, the accommodations. Meals were excellent! Chefs prepared allergy sensitive food for me. Staff was so caring and genuine! Safari game drives were excellent! We saw big 5 and many more! We even had an elephant come get a drink from our private pool! Amazing! Timbuktu planned an amazing trip with all details well thought out! Great communication and advice before our travel! Flawless!
Two trips - both great work by Jonty & team

Two trips - both great work by Jonty & team

July 2025

15 nights in South Africa and Kenya

We have planned two family trips in Africa with Jonty and team and both have been perfect! Their suggested activities have been fun and we’ve felt safe and well cared for at every turn. We have recommended them to friends and would not hesitate to use them again for another trip to Africa or elsewhere. I always appreciate that Jonty provides detail and information about places we are considering but focuses on what we want to see and do without making strong recommendations. When we’ve asked for specialty things, he has made them happen.
Jonty at Timbuktu organised the perfect South African adventure for us.

Jonty at Timbuktu organised the perfect South African adventure for us.

March 2025

15 nights in South Africa

My wife and I decided in early February to “escape” the winter snow and travel to South Africa for a “bucket list” trip.We didn’t give Jonty and the Timbuktu team long as we had a relatively narrow window for our travels.Incredibly in less than two weeks,Jonty had fully planned a fabulous 15 night adventure including an internal flight,a safari,luxury train travel,wonderful accommodations,and all our transfers.Every aspect of the trip was meticulously detailed and our whole trip went exactly as planned.Jonty and his colleague,Millie, were available whenever we had any questions and organised everything brilliantly. We wouldn’t hesitate to recommend them and will definitely use them again for our next big adventure.
Great trip.  We will do again in 2026, this time with the family.

Great trip. We will do again in 2026, this time with the family.

September 2024

12 nights in Kenya and Tanzania

They are the best ! Unbelievable service, especially when I was having difficulty with airline tickets. They always called/emailed back immediately on my itinerary issues.
Repeat customers

Repeat customers

May 2024

9 nights in South Africa

We have just booked our second trip to Africa with Jonty. He has been great both times and our first trip was totally amazing. Very responsive and dependable and all details were in perfect order. All of the drivers and events and tours were solid.
Timbuktu Travel, the best

Timbuktu Travel, the best

April 2024

10 nights in Tanzania

Jonty is absolute the best. Nollegable, friendly and helpfull. We will be back.
Timbuktu is the best choice to book safaris

Timbuktu is the best choice to book safaris

March 2024

10 nights in Botswana

Timbuktu is my go-to agency for all things safari and I recommend them without hesitation. The level of personalised service and attention to detail, coupled with their deep knowledge of Africa's best safari destinations, are a winning formula that make book each trip with them.
February 2024

9 nights in Kenya

Jonty was so helpful putting together several itineraries, landing us the most perfect trip from start to finish. This is my second time using Timbuktu and will certainly not be my last! Every little detail was greatly appreciated and made a trip of a lifetime for us!
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As Seen in

11 Condé Nast Traveler Top Travel Specialists 2025

Condé Nast Traveler

No. 1 & No. 2 Tour Operator in Travel + Leisure's Best Awards 2024 & 2025

Travel + Leisure

Best Booking Platform in Women's Health Travel Awards 2025

Women's Health

Travel Specialist voted as Latin America A-List Travel Advisor 2025

Latin America A-List Travel Advisor

"Timbuktu can take relatively complex and slightly amorphous travel plans and transform them into a well-organized, perfectly tailored trip."

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