Reviews

Find out why our guests love us so much

4.9/5

Based on 36 reviews

Travel and Leisure Worlds Best Awards for number 1 tour operator in the world 2024 and number 2 tour operator in the world 2025

We're one of the World's Best Tour Operators!

Voted No.1 in 2024 and No.2 in 2025 by Travel+Leisure

At Timbuktu our mission is to delight our guests every step of the way, from planning to traveling. We're really proud to share all of our guests' feedback.

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Cairo to Cape Town with Timbuktu Insights

October 2023

16 nights in Kenya, Tanzania, Zimbabwe and South Africa

Jenna and Timbuktu team were a tremendous resource while planning our adventure of a lifetime from Cairo to Cape Town. Each day unfolded seamlessly with stellar accommodations ranging from safari eco tents to spa like lodge oasis. We felt the impact of Jenna’s keen attention to detail pre trip which resulted in a most magical outcome on our 30 day journey through Africa-Sept 2023. Maria & Brad Shier, Toronto CA

Guest

Brilliant website and personalised attention

October 2023

8 nights in Tanzania

Wonderful experience booking with Timbuktu. Jenna prepared several options for us and adapted rapidly to our last-minute requests for changes. She used her first-hand experience to recommend several options within our budget. The website is brilliant, and the information post-booking is very comprehensive. Highly recommended.

Rylee Godin

September 2023

18 nights in Egypt and Kenya

We had a fantastic experience with Jenna planning our honeymoon trip to Egypt and Kenya. Jenna was patient with us and provided many different options for us. She was responsive to our emails, and was always there to provide alternatives or make changes as needed. We had the best time on our honeymoon and didn't need to think about much since it was all taken care of! We had an incredible time and can't wait to book our next trip!

Dorraine Smith

August 2023

13 nights in Tanzania

Jenna was very patient with me as we planned my itinerary! She worked tirelessly to see that I was able to schedule all of my must sees on my African safari. I am so stoked for this bucket list trip :)

Guest

Jenna provided excellent service and communication.

August 2023

4 nights in Tanzania

excellent communication with Jenna. I won't know until we go to the hotel whether or not it was the right choice for us. But i really enjoyed working with Jenna.

Kimberly Perry

Wonderful Company to work with!

August 2023

13 nights in South Africa and Zimbabwe

Excellent and prompt service. Jenna was so good and patient with while we created the perfect trip to South Africa. I would highly recommend Jenna and Timbuktu!

Gagan Kaur

Excellent communication, and all travel needs met.

July 2023

7 nights in South Africa and Zambia

Excellent communication from Ms. Jenna Stockman. Every question and concern that we had was addressed to our satisfaction in record time. What impressed us the most was the quality of the communication- clear and direct. This made our travel plans easier and most enjoyable. Jenna understood our needs and suggested lodges based on that. We will be revisiting these places again. We are planning our vacation for next year, and we will definitely go through Timbuktu as they have gone above and beyond in this experience.

Guest

Highly recommend!

March 2023

9 nights in South Africa

Timbuktu was recommended to us by a friend who had used them to plan her honeymoon in South Africa, and thank goodness for that recommendation! Timbuktu (and especially Jenna and Catherine) planned an amazing experience for us - from safari to Cape Town to the Cape Winelands! Because of Timbuktu our entire visit was stress free and we had a wonderful time visiting several different areas of beautiful South Africa. Timbuktu worked within our budget, specifically accommodated our specific interests and put everything together for us quickly. We couldn’t have done this trip without them <3

David Hoeksema

They made our multi-stop safari work seamlessly. Well worth the money!

October 2022

14 nights in Kenya

From the beginning Jenna listened to our desires. She was incredibly knowledgeable about Kenya in general and particularly the areas we wanted to visit. She offered great suggestions to really help us tailor the trip to not just meet but to exceed our expectations. We would recommend them highly to our friends and family. First class all the way!

Eden Gartland

A very memorable African trip

October 2022

14 nights in Uganda, Tanzania and Kenya

Jenna designed a great itinerary! We met wonderful people, stayed in interesting and unique places and ate great food! There was a lot of travel between all the places we visited and had hardly any issues. And all the drivers and guides that were chosen for us were absolutely amazing! They really made the trip perfect!

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