Reviews

I could not recommend Timbuktu more. Jonty patiently worked with us to plan our trip, gave us a myriad of options for hotels and quickly responded to any of our questions and requests. He also helped us choose a safe destination, which is invaluable during this time. We had an issue with one of the hotels we stayed in but Jonty quickly stepped up and resolved it. Overall, wonderful service and wonderful trip!

Jonty was very patient and accommodating to our changing travel dates. if ever he was unavailable, one of his colleagues was equally as helpful and knowledgeable of the region we were interested in visiting. As novices in Africa, we did not know what we should be doing as tourists but with the guidance from the Timbuktu team I am confident that we will have a great time.

Jonty was an absolute pleasure to deal with, patiently guiding us through a multi-factor decision process for our second safari - ten years after our first. Our off-peak South African adventure surpassed the highest expectations we'd have of high season!!! No question was too stupid - he was a gent - giving us the unbiased opinion he had of the pros and cons of each option under consideration.

Jonty was very helpful , he successfully oriented our choice of the lodge, which is very difficult considering the offers. He also build our capte town visit again by finding the best match for our request ( price/ quality). the platform is very user friendly, in few clicks you can create your dream safari and have all the details

Excellent. Jonty was the greatest

I was very happy with the customer service and recommendations provided by Jonty.

Strongly recommend Timbuktu to plan your Safari! We had an incredible experience planning our Honeymoon in Tanzania with them and everything was spotless. We worked with Jonty and he was amazing from start to finish: timely answers, transparent, great advice, available to discuss options on the phone during the weekends with 10h time difference, reached out to ensure everything was going well before, during and after the trip, was able to secure some discounts in some our our lodges and activities and overall very friendly and cordial. I will definitely use Timbuktu again for our future safaris and recommend it to any of my friends planning one! We also loved the flexibility of mix and matching camps and experienced based on our preferences and their website is great too!

Jonty was a pleasure to work with - Very responsive and communicative. He followed through on all my questions / issues in a very timely manner. I have absolutely nothing negative to report.

Our family had he best time thanks to Jonty. Truly a wonderful South Africa experience with all details taken care of, making it a very relaxing vacation. I strongly recommend the planning expertise of Timbuktu. Thank you so very much!

The care and attention provided by Jonty Metcalf was exceptional and he looked after my party of twelve very very well.