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Reviews

Find out why our guests love us so much

4.9/5

Based on 38 reviews

Feefo
Travel and Leaisure Worlds Best Awards for number 1 tour operator in the world 2024 and number 2 tour operator in the world 2025
We're one of the World's Best Tour Operators!
Voted No.1 in 2024 and No.2 in 2025 by Travel+Leisure
At Timbuktu our mission is to delight our guests every step of the way, from planning to traveling. We're really proud to share all of our guests' feedback.
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Timbuktu planned the safari trip of a lifetime

Timbuktu planned the safari trip of a lifetime

August 2025

9 nights in Kenya

Annie at Timbuktu booked us an incredible trip consisting of safaris in 3 different Kenyan national parks. The logistics (domestic flights, pickup, transport to lodging, etc.) were seamless and the experiences were unforgettable.
Would definitely use Timbuktu again to plan our trip!

Would definitely use Timbuktu again to plan our trip!

August 2025

10 nights in South Africa and Zambia

Annie was very helpful in planning our honeymoon. She set us up with great flights and transfers between hotels/lodges and airports. Everyone was very nice and on time. They really made us feel special. The lodges we stayed at were amazing. All with their own charm, the staff were all great and the safaris were amazing. I would recommend anyone to use Timbuktu to plan their trips. They made everything super easy and really reduced our stress with our travel.
Timbuktu Travel made our Southern Africa Adventure Truly Epic!

Timbuktu Travel made our Southern Africa Adventure Truly Epic!

May 2025

17 nights in South Africa, Zimbabwe and Botswana

The service we received was exceptional. Annie and Daniel at Timbuktu Travel arranged for us to be met at each of our destinations, escorted through customs in different countries and taken to our transportation. Transportation was arranged for us when traveling between locations. This made moving around easy and stress-free. There were different areas we wanted to visit and specific experiences we hoped to participate in. All of these were arranged for us, along with transportation to and from. Our travel agents got back to us right away when we had questions about logistics throughout the trip. Truly responsive and excellent service.
Terrific Experience with Timbuktu!

Terrific Experience with Timbuktu!

May 2025

10 nights in South Africa and Zimbabwe

Annie put together a great itinerary for us. She was responsive to our questions in the planning stage and was proactive in helping us get ready for the trip. All our trip logistics went smoothly, which just goes to show how much thoughtful planning went into it. Thank you Annie and Timbuktu!
Incredible

Incredible

May 2025

11 nights in South Africa and Botswana

The service at Timbuktu is incredible and individualized according to preferences.
Delightful and easy to work with

Delightful and easy to work with

April 2025

9 nights in Kenya

I have just been delighted so far to work with Annie. I have traveled all over the world, and really generally abhor working with travel companies. Annie and timbuktu changed my mind! I am glad that Condé Nast recognized you for how special you are. I particularly like how easy Timbuktu makes it to plan your own trip online and get excellent specialist advice from people like Annie!
Timbuktu is the best international travel agency I’ve ever worked with!

Timbuktu is the best international travel agency I’ve ever worked with!

February 2025

16 nights in Tanzania and Kenya

Annie was our travel consultant and she was excellent! She answered all questions in a timely manner and provided top notch service. She guided us throughout the entire process and I will boldly say everything came together without one hitch or issue! Everything! We had three very different parts to this adventure and we were “handed off” to new guides/drivers in a very professional and efficient manner. There was not one thing I’d ask for differently. Timbuktu is definitely the best agency I’ve worked with and from this point on the only one I will use!!!
February 2025

12 nights in Tanzania

I mentioned this on the previous page.
Comforting, eye for detail, excellent customer service

Comforting, eye for detail, excellent customer service

February 2025

9 nights in Kenya

Annie Irankunda went to all lenghts and further to make my trip to Kenya lovely. She helped with all the things I struggled with before the trip. The taxidrivers in Nairobi were fantastic. They took excellent care of me. The first game drive ( in Nairobi National park) was superb. He told all sorts of interesting details.
A Perfectly Planned Honeymoon

A Perfectly Planned Honeymoon

February 2025

12 nights in Kenya and Uganda

A huge thank you to Timbuktu for helping us plan our dream honeymoon! From start to finish, we felt incredibly supported, especially by Annie, who went above and beyond to craft this once-in-a-lifetime journey for us. As a gay couple traveling through Kenya and Uganda, we weren’t sure what to expect, but Annie’s guidance and reassurance made all the difference. Thanks to her thoughtful planning, we were able to celebrate our union openly and joyfully at every destination we visited. Every detail of our trip was flawlessly arranged, and even when an unexpected flight cancellation occurred, Annie had already taken care of everything—ensuring our journey remained smooth and stress-free. We couldn’t have asked for a better experience. Thank you, Timbuktu team! We can’t wait to plan our next adventure with you.
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As Seen in

11 Condé Nast Traveler Top Travel Specialists 2025

Condé Nast Traveler

No. 1 & No. 2 Tour Operator in Travel + Leisure's Best Awards 2024 & 2025

Travel + Leisure

Best Booking Platform in Women's Health Travel Awards 2025

Women's Health

Travel Specialist voted as Latin America A-List Travel Advisor 2025

Latin America A-List Travel Advisor

"Timbuktu can take relatively complex and slightly amorphous travel plans and transform them into a well-organized, perfectly tailored trip."

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