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Reviews

Find out why our guests love us so much

4.9/5

Based on 865 reviews

Feefo
Travel and Leaisure Worlds Best Awards for number 1 tour operator in the world 2024 and number 2 tour operator in the world 2025
We're one of the World's Best Tour Operators!
Voted No.1 in 2024 and No.2 in 2025 by Travel+Leisure
At Timbuktu our mission is to delight our guests every step of the way, from planning to traveling. We're really proud to share all of our guests' feedback.
All reviews are captured by Feefo, an external company to ensure transparency and authenticity. Feefo
March 2025

13 nights in Uganda

Just booked our 2nd trip through Timbuktu. Dealt with Tessa on both occasions and could not recommend her enough. She has adapted our trip 2 or 3 times to get it right and right it is. Timbuktu have great relations with their local providers and they all responded to questions within 24hrs.
Traveling with Timbuktu: Always an Amazing Experience!

Traveling with Timbuktu: Always an Amazing Experience!

March 2025

10 nights in Kenya and Uganda

I’ve planned several trips with Timbuktu—Southeast Asia, Tanzania, Kenya, Egypt, and Uganda—and each experience has been incredible. The planning process is seamless, and I truly appreciate the companionship and insights from the travel specialists. Meg, in particular, is fantastic. She’s always on top of everything, from the initial planning stages to the trip itself and even after we return. I highly recommend traveling with Timbuktu!
Wonderful attention to detail helping us plan a family trip of a lifetime

Wonderful attention to detail helping us plan a family trip of a lifetime

March 2025

10 nights in Rwanda and Tanzania

Joanna Rigby-Jones and Nadine Levers have been excellent sources of suggestions, bookings, and ideas to help our family plan the trip of a lifetime to start in Kigali, Rwanda to experience the Gorillas and other primates, then on to the Serengeti plains in Tanzania for the big 5! Our daughters will join us so Joanna and Nadine have been extremely informative and helpful regarding visas, vaccines and flights. After our girls return to the US, my husband and I will continue to South Africa to be based in and around Cape Town for more nature, culture, wine and art. Finally, they're helping us plan a final leg of this heavenly journey to Mauritius for some R&R, surfing, diving, swimming with dolphins and perhaps surfing for my husband. We are grateful for their accessibility and swift responses to our questions. We're confident in Timbuktu Travel's network to provide a world class experience! 5 stars!
Namibia self drive

Namibia self drive

March 2025

10 nights in Namibia

Really helpful and efficient advice on general logistics and places to stay, and a very flexible booking process accommodating tweaks to the itinerary, highly recommend 👍
Jonty at Timbuktu organised the perfect South African adventure for us.

Jonty at Timbuktu organised the perfect South African adventure for us.

March 2025

15 nights in South Africa

My wife and I decided in early February to “escape” the winter snow and travel to South Africa for a “bucket list” trip.We didn’t give Jonty and the Timbuktu team long as we had a relatively narrow window for our travels.Incredibly in less than two weeks,Jonty had fully planned a fabulous 15 night adventure including an internal flight,a safari,luxury train travel,wonderful accommodations,and all our transfers.Every aspect of the trip was meticulously detailed and our whole trip went exactly as planned.Jonty and his colleague,Millie, were available whenever we had any questions and organised everything brilliantly. We wouldn’t hesitate to recommend them and will definitely use them again for our next big adventure.
March 2025

9 nights in South Africa

Everything went super smoothly and everyone was very helpful along the way!
Timbuktu is the best international travel agency I’ve ever worked with!

Timbuktu is the best international travel agency I’ve ever worked with!

February 2025

16 nights in Tanzania and Kenya

Annie was our travel consultant and she was excellent! She answered all questions in a timely manner and provided top notch service. She guided us throughout the entire process and I will boldly say everything came together without one hitch or issue! Everything! We had three very different parts to this adventure and we were “handed off” to new guides/drivers in a very professional and efficient manner. There was not one thing I’d ask for differently. Timbuktu is definitely the best agency I’ve worked with and from this point on the only one I will use!!!
Strong recommended and truly appreciated

Strong recommended and truly appreciated

February 2025

6 nights in Tanzania

From her first email, Joana treated us as family. She asked thoughtful questions and offered responsive suggestions. She helped us design a perfect trip. She curated site to meet our desires and found us a perfect tour guide who ensured we enjoyed all of the experiences we had hoped for. I have already recommended Timbuktu and Joana to friends and will continue to do so. Much much appreciated!
Tanzania safari

Tanzania safari

February 2025

11 nights in Tanzania

Jenna was great handling the lodging, and Bekim from Exito travel was great handling the flights. I would use Timbuktu and Exito for future trips.
February 2025

12 nights in Tanzania

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11 Condé Nast Traveler Top Travel Specialists 2025

Condé Nast Traveler

No. 1 & No. 2 Tour Operator in Travel + Leisure's Best Awards 2024 & 2025

Travel + Leisure

Best Booking Platform in Women's Health Travel Awards 2025

Women's Health

Travel Specialist voted as Latin America A-List Travel Advisor 2025

Latin America A-List Travel Advisor

"Timbuktu can take relatively complex and slightly amorphous travel plans and transform them into a well-organized, perfectly tailored trip."

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