Reviews

I would recommend them to my friends, or book with them again.

Jonty was very helpful , he successfully oriented our choice of the lodge, which is very difficult considering the offers. He also build our capte town visit again by finding the best match for our request ( price/ quality). the platform is very user friendly, in few clicks you can create your dream safari and have all the details

Accommodation and food really good, with cheerful staff. Knowledgeable guides. Our itinerary was very good though (as I had expected) Walvis Bay was a disappointment necessitating a very long drive to the grey coast). And some directions were inaccurate (so not perfect!) which was not helpful.

Timbuktu website provides an excellent way to map your route and select hotels/campsites nearby. They also provide a good email service to help deal with the finer details of your trip. Although, you need to still do a lot of research in terms of timings of your trip if you want to see the migration and a river crossing this can be easily lost, plus the travel time within the National parks can be very long so make sure you ask these questions. We had a few issues on our trip with quality of food and the trucks you have on the safari, you spend days in these things so worth asking, one of ours had no sun shade so made the process much harder. The only issue we had with the Travel Agent was in respect to our Hot Air Balloon trip with Champagne breakfast over the Serengeti, this was very expensive and we understood that it would just be us on our own, however on arrival there were 30 people, split between two balloons (14 in one and 16 in the other), room in the balloon basket was therefore zero, and massively restricted our view, breakfast was some 10 minutes away by truck on landing. So the concept of a romantic balloon trip for 2 was not what we got! The experience of our overall trip was 10 out of 10 The web site experience was 9 out 10 (Lack of information on the Balloon Trip) Travel Agent 8 out of 10 (due to Balloon trip not being advised correctly) Hotels/Camp sites 9 out 10 (level of food/choice was poor in some hotels) Safari Guides 9 out 10 Safari Tricks 7 out 10 Internal Flight Transfers 9 out 10 (We used Auric air)

So far, we have had an excellent experience booking our trip with Timbuktu. Kristen was very knowledgeable and helped plan our itinerary. Our requirements were very specific in that we need to go to a non-malaria area, and Kristen made recommendations designed to maximize our safari experience. We don’t travel until mid-year 2020, but so far we have been very happy with Timbuktu.

Miss Katherine was easy to work with

Very responsive.