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Reviews

Find out why our guests love us so much

4.9/5

Based on 850 reviews

Feefo
Travel and Leaisure Worlds Best Awards for number 1 tour operator in the world 2024 and number 2 tour operator in the world 2025
We're one of the World's Best Tour Operators!
Voted No.1 in 2024 and No.2 in 2025 by Travel+Leisure
At Timbuktu our mission is to delight our guests every step of the way, from planning to traveling. We're really proud to share all of our guests' feedback.
All reviews are captured by Feefo, an external company to ensure transparency and authenticity. Feefo
Excellent service at fair prices

Excellent service at fair prices

November 2023

7 nights in Namibia and Botswana

Everything - understood my needs and interests, arranged everything and my trip went without a hitch. Excellent support from Jonty M
Fairy-tale trip

Fairy-tale trip

November 2023

4 nights in Israel

The trip to Africa was a seamless pleasure from start to finish. It was basically worryfree. Nice to be treated so well
Best trip we've ever taken. Highly recommend Namibia and Timbuktu!

Best trip we've ever taken. Highly recommend Namibia and Timbuktu!

November 2023

14 nights in Namibia

We just returned from a stunning 2 week trip in Namibia organized by Catherine. It was truly a dream; never before have things been so meticulously organized and prepared on any trip my wife or I have taken (and we've been to 50+ countries); the organization, not done by us for once, freed us from decision-making and logistics headaches to simply be present, enjoy each day, and be delighted by the experiences along the way. Each location we visited was fantastic and incredibly special, from the epic daily sunrises and sunsets, to the incredible wildlife, to the people we met, to the beautiful drives through ancient landscapes. Catherine's communication was great, and Timbuktu's local partner handled everything beautifully while we were there. Best trip we've ever taken. Highly recommend Namibia and Timbuktu!
Exemplary experience from Timbuktu

Exemplary experience from Timbuktu

November 2023

14 nights in Rwanda, Kenya and South Africa

Joanna helped me plan my journey across Africa, traversing from Cape Town to Kigali, then on to Volcanoes, Nairobi, and finally, the majestic Maasai Mara. This unforgettable experience was made possible by the exceptional services of Joanna at Timbuktu. From the outset, Joanna exhibited professionalism and tailored the trip precisely to my preferences and needs. Joanna was prompt and professional. Every query and request I had was met with an quick response. This level of attentiveness was not just reassuring but also vital in crafting a journey that felt both personal and well-organized. Perhaps the best example of Joanna's dedication came when I suffered an unexpected injury. She was a lifesaver, rescheduling the entire trip that went far beyond my expectations. The lodgings selected by Joanna were perfect. Each stay reflected a deep understanding of my tastes and comfort requirements. Moreover, the guides chosen for the various legs of my journey were all professionals. The trip was smooth from start to finish, with every detail meticulously thought through and arranged.
Excellent would recommend and would use again.

Excellent would recommend and would use again.

November 2023

15 nights in South Africa and Zimbabwe

I would recommend them and would use their services again. They made the entire trip so easy. We had five different stays and three plane trips on our vacation and Timbuktu and especially Jenna made it so easy and seamless. They worked to provide a superior experience. The hotels and B&Bs were well chosen for excellent stays. The transfer and guides in Cape Town were very high quality. The lodge in Kruger was excellent. I was extremely pleased with the trip that they planned.
The best honeymoon

The best honeymoon

November 2023

16 nights in South Africa, Mozambique and Uganda

We had an amazing time, from Cape Town to safari in Timbavati, beaches of Mozambique, and capping off with a Gorilla trek! Every part went smoothly and we didn't have think much once we got on the ground, just be present and love each experience.
Excellent Customer Service

Excellent Customer Service

November 2023

12 nights in Argentina and Chile

Carola was so helpful and responsive from planning all the way through the trip. We ended up needed quite a bit of help once we were actually on the trip, and she was an excellent resource.
Malawi--well taken care of for our first trip there.

Malawi--well taken care of for our first trip there.

November 2023

38 nights in South Africa and Malawi

We did have one glitch on our trip, which didn't start because of them, but it was a little tough to get through. We did solve the issue ourselves, and it didn't ruin our trip at all. We did end up losing a night at a nice game lodge though. Jeffi helped us plan our trip and understood well the style of travel we wanted.
Five star service from start to finish

Five star service from start to finish

November 2023

15 nights in Uganda and Kenya

From the moment we landed in Uganda all the way to our departure gate every single detail was smooth. Couldn’t have asked for better service
Best vacation ever

Best vacation ever

October 2023

10 nights in Kenya and Seychelles

One of the best vacations we have ever had. We planned a last minute trip to Kenya and the Seychelles and had no time for research. We put our trust in Jenna and she did not disappoint. Everything was exceptional - from the partners that meet us at our destination, to the accommodations, to the food and service. It was an experience of a lifetime.
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As Seen in

11 Condé Nast Traveler Top Travel Specialists 2025

Condé Nast Traveler

No. 1 & No. 2 Tour Operator in Travel + Leisure's Best Awards 2024 & 2025

Travel + Leisure

Best Booking Platform in Women's Health Travel Awards 2025

Women's Health

Travel Specialist voted as Latin America A-List Travel Advisor 2025

Latin America A-List Travel Advisor

"Timbuktu can take relatively complex and slightly amorphous travel plans and transform them into a well-organized, perfectly tailored trip."

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