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Reviews

Find out why our guests love us so much

4.9/5

Based on 850 reviews

Feefo
Travel and Leaisure Worlds Best Awards for number 1 tour operator in the world 2024 and number 2 tour operator in the world 2025
We're one of the World's Best Tour Operators!
Voted No.1 in 2024 and No.2 in 2025 by Travel+Leisure
At Timbuktu our mission is to delight our guests every step of the way, from planning to traveling. We're really proud to share all of our guests' feedback.
All reviews are captured by Feefo, an external company to ensure transparency and authenticity. Feefo
TIMBUKTU does it again! (Our 3rd fabulous trip with them!)

TIMBUKTU does it again! (Our 3rd fabulous trip with them!)

May 2023

13 nights in Chile

Timbuktu did a wonderful job of putting together the perfect trip for my parents and my husband and me to Chile. It was a great mix of seeing some of the highlights of Chile from South to the North. With the hassle free transportation from A to B we were able to experience seeing penguins, hiking Patagonia, eating delicious food during a custom gastronomic experience and relaxing in the desert. As always, they did a fabulous job of listening to what we were hoping to discover and remaining within our budget. I can't rave enough about this company! If you want a custom tailored trip put together to see so many beautiful places in this world, don't think twice about using Timbuktu!
Best travel planning experience I have had

Best travel planning experience I have had

May 2023

16 nights in Tanzania, Kenya and Rwanda

Tessa was fantastic, extremely responsive, did exactly what she promised, listened and worked through options if I wasn't sure. Her accommodation suggestions were spot on and nothing was ever too hard. My experience in the planning was replicated on the ground where the partners were also very good.
May 2023

4 nights in South Africa

Our point of contact, Catherine, has been exceptional in understanding and meeting our requirements. We have had a number of changes to accommodate the requirements of our large tour party and these have managed and addressed in an exemplary manner. The group has also appreciated the detailed information on the venue and activities.
Best Customer service!!

Best Customer service!!

May 2023

19 nights in Uganda, Kenya, Tanzania, South Africa and Zimbabwe

I have only booked my trip, however, the website and especially the customer service has been top tier. My planner Tessa Dancer has been absolutely phenomenal in helping me plan my dream trip. She gives suggestions and recommendations and assists me with solidifying things that I would never have thought of. She has been absolutely amazing in implementing my vision and has worked diligently as I have gone back and forth to make this the perfect trip. Thank you so much for all of your help and assistance. I would without reservation totally recommend Timbuktu!
Excellent service from Timbuktu

Excellent service from Timbuktu

May 2023

11 nights in Egypt

Timbuktu were excellent. Our trip to Egypt was super well organised and went without a hitch! Prior to our departure, Tessa and Daniel at Timbuktu and their flight partners were very helpful and very quick to respond to any queries we had and assistance we needed. I would absolutely recommend them to anyone thinking of travelling in Egypt.
April 2023

13 nights in Zambia

This is my second trip with Timbuktu. The trip planner is so helpful in crafting a customized trip that offers just what I'm looking for. Jonty was great to work with. He's very responsive and welcomes my questions. I could have probably booked the trip on my own, but I am spoiled by the simplicity of booking with Timbuktu!
April 2023

12 nights in Vietnam and Cambodia

Meg was so knowledgeable and helpful!
Well organized trip with eye to detail

Well organized trip with eye to detail

April 2023

24 nights in South Africa and Madagascar

Seamless service. Very knowledgeable guides.
April 2023

16 nights in Morocco

From start (i.e. planning) to finish (i.e. final drop-off at the airport, this was a five star experience!
April 2023

13 nights in Botswana and Zimbabwe

Everything. Would recommend them.
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As Seen in

11 Condé Nast Traveler Top Travel Specialists 2025

Condé Nast Traveler

No. 1 & No. 2 Tour Operator in Travel + Leisure's Best Awards 2024 & 2025

Travel + Leisure

Best Booking Platform in Women's Health Travel Awards 2025

Women's Health

Travel Specialist voted as Latin America A-List Travel Advisor 2025

Latin America A-List Travel Advisor

"Timbuktu can take relatively complex and slightly amorphous travel plans and transform them into a well-organized, perfectly tailored trip."

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