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Reviews

Find out why our guests love us so much

4.9/5

Based on 850 reviews

Feefo
Travel and Leaisure Worlds Best Awards for number 1 tour operator in the world 2024 and number 2 tour operator in the world 2025
We're one of the World's Best Tour Operators!
Voted No.1 in 2024 and No.2 in 2025 by Travel+Leisure
At Timbuktu our mission is to delight our guests every step of the way, from planning to traveling. We're really proud to share all of our guests' feedback.
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Wild India

Wild India

March 2023

26 nights in India

Timbuktu organized a 4 week spectacular trip to India for us. Meg listened to our requests and preferences and our trip was just what we asked for. Our transfers, accommodations, tours, guides, safaris and cultural experiences were all ideal. This was our first trip with Timbuktu, we look forward to future travel with them.
Absolutely amazing

Absolutely amazing

March 2023

9 nights in Thailand

Absolutely wonderful service that Timbuktu provides. Everything was taken care of down to the last detail. The accommodations were amazing. It was especially nice to have all of the travel already arranged. It was really nice to have a local guide as a resource, but we did not feel they were intrusive or interfered with have a nice vacation as a couple. I absolutely will use Timbuktu for future trips and give them my highest recommendation.
Dream birthday trip to South Africa

Dream birthday trip to South Africa

March 2023

10 nights in South Africa

I would definetly recommend Timbuktu & Catherine, the SA specialist was first rate in listening to what we wanted and put an itinerary together. She recommended accommodation to suit our needs & communicated regularly
Easy! And customizable for your budgets and needs!

Easy! And customizable for your budgets and needs!

March 2023

8 nights in South Africa and Zimbabwe

Would recommend and will be booking again. Our specialist was 100% efficient and answered all questions and concerns will offering me options and sharing her perspective on additional considerations
Always a great experience

Always a great experience

March 2023

13 nights in Kenya and Tanzania

This is our third time using Timbuktu in the last 3 years. Each time, our representative has flawlessly handled our trip details, many requests and inquiries. The trips have truly been a worry free experience knowing all the details have been handled.
Great service

Great service

March 2023

9 nights in Kenya and Tanzania

Annie responded quickly and provided us with an excellent itinerary that we will experience in August.
Planning to Perfection! The Safari of our dreams!

Planning to Perfection! The Safari of our dreams!

March 2023

6 nights in South Africa

In March of 2022 I contacted Joanna Rigby-Jones of Timbuktu to help me plan a Safari from March 8-March 14, 2023. Joanna helped me decide on the best properties to meet my wishes. I wanted a very nice place for the first three nights and her suggestion was Arathusa Safari Lodge in Sabi Sands. Oh my, what a beautiful place. Wildlife was everywhere and we saw the big five and so much more. We were even fortunate to see a Cheetah which is very rare indeed. You name it we saw it! We had three hour game drives morning and night, the food was unbelievably good. Much better than the cruise ship we arrived on. Our rooms were spacious and lovely and we were visited by a family of Nyla. Two of our friends were visited by Waterbuck and our last two friends by an Elephant. We were staying at the more secluded bungalows. Hippos were in the lake and Impala and Wildebeest beyond the lake. I next told Joanna we wanted a more rustic experience and from the choices she offered I picked nThambo Tree Lodge. It was just what I wanted! All the basics except A/C. The first picture you see is from our room looking at the mountains with Impala grazing in the distance. This was a much smaller lodge, again the food and game drives were wonderful. Both lodges offered vegetarian choices with each meal. We couldn’t be any happier. My friends all thanked me and the true thanks go to Joanna. Joanna answered all my questions along the year’s planning period, right up until two days before our arrival in Maputo. We were picked up at the port and driven to the first lodge. Transportation was arranged from port to lodge, lodge to lodge, lodge to airport, airport to hotel in Cape Town where I could walk to the ship if I chose to. We were picked up and arrived at each place on time without a hitch. Flight arrangements were made by Joanna and were also flawless! I can’t thank her enough for myself and five shipmates. I would recommend Timbuktu and Joanna to anyone wanting to plan a Safari. It was the trip that dreams are made of! Thank you.
March 2023

5 nights in Kenya

One of the most amazing trips I have ever taken! Kristin did an incredible job of putting together our itinerary. She made the impossible happen! Couldn’t have asked for a more spectacular journey! Every detail was perfectly planned!
Customer-oriented, friendly, and efficient.

Customer-oriented, friendly, and efficient.

March 2023

24 nights in South Africa and Madagascar

Kristin was a joy to work with.
Highly recommend!

Highly recommend!

March 2023

9 nights in South Africa

Timbuktu was recommended to us by a friend who had used them to plan her honeymoon in South Africa, and thank goodness for that recommendation! Timbuktu (and especially Jenna and Catherine) planned an amazing experience for us - from safari to Cape Town to the Cape Winelands! Because of Timbuktu our entire visit was stress free and we had a wonderful time visiting several different areas of beautiful South Africa. Timbuktu worked within our budget, specifically accommodated our specific interests and put everything together for us quickly. We couldn’t have done this trip without them <3
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As Seen in

11 Condé Nast Traveler Top Travel Specialists 2025

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No. 1 & No. 2 Tour Operator in Travel + Leisure's Best Awards 2024 & 2025

Travel + Leisure

Best Booking Platform in Women's Health Travel Awards 2025

Women's Health

Travel Specialist voted as Latin America A-List Travel Advisor 2025

Latin America A-List Travel Advisor

"Timbuktu can take relatively complex and slightly amorphous travel plans and transform them into a well-organized, perfectly tailored trip."

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