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Reviews

Find out why our guests love us so much

4.9/5

Based on 850 reviews

Feefo
Travel and Leaisure Worlds Best Awards for number 1 tour operator in the world 2024 and number 2 tour operator in the world 2025
We're one of the World's Best Tour Operators!
Voted No.1 in 2024 and No.2 in 2025 by Travel+Leisure
At Timbuktu our mission is to delight our guests every step of the way, from planning to traveling. We're really proud to share all of our guests' feedback.
All reviews are captured by Feefo, an external company to ensure transparency and authenticity. Feefo
December 2022

11 nights in South Africa

I did a self-drive tour in Souh Africa. Kristin designed a great itinerary for me. She was also helpful in providing recommendations/suggestions. All of the accomodations were great. I can't wait to book another trip. At the time of booking, Kristin was very responsive and always answered all of my questions or concerns.
December 2022

10 nights in South Africa

As a solo female traveler, the Timbuktu Travel experience ticked a lot of boxes for me. First, the level of dedication from my agent, Joanna, was incredible. I emphasize incredible because one of the best features of this travel service is the website...where you can search thru amazing options for countries and lodging and create the trip of your dreams. I planned 2 trips (South Africa / Zambia) with the use of their website and Joanna brought them to life with her expert guidance and realistic view points. Her work with the ground teams meant that no detail was missed. This allowed me to feel safe in all my travels and enjoy the incredible experience that Africa offers.
Very helpful!

Very helpful!

December 2022

2 nights in South Africa

Jonty was supper helpful and gave us so many suggestions which was great. Would recommend Timbuktu!
We will use Timbuktu again and recommend them highly.

We will use Timbuktu again and recommend them highly.

December 2022

13 nights in South Africa and Zambia

This was our first travel to Africa and frankly, planning it to meet our hopes and expectations was daunting. I can't remember how we stumbled onto Timbuktu but so thankful we did. Catherine listened to what we wanted to experience and she matched it to our personal travel style and personalities. So good.
Joanna & Timbuktu make planning big trips a breeze!

Joanna & Timbuktu make planning big trips a breeze!

December 2022

13 nights in Egypt

Joanna is the BEST!!! This is our second time booking a major trip with Timbuktu and second time with Joanna. She continues to exceed expectations with her exceptional service. She is always patient and more than helpful in providing recommendations/suggestions. And if there is ever an issue that arises, she is very quick to present solution options and alternatives. Specifically this time Joanna searched high and low for options for our Nile cruise boat when we found our first picks no longer had availability and ended up finding a brand new boat that met our desired criteria. Then, when, a week before we departed for our trip itself and learned the ship we were booked on ended up giving us the boot in favor of a private charter, she informed us immediately and made sure we were set on another ship that they moved our reservation to.
Great

Great

December 2022

6 nights in Botswana and Zimbabwe

Great service! Catherine was very helpful ! definitely will recommend
Helpful and Attentive

Helpful and Attentive

December 2022

26 nights in India

Meg is very responsive and listened to what we wanted in our itinerary and then made it happen. She was always available and helpful in planning our trip. We can't wait to visit India!
Everything was perfect, exceeded our expectations.

Everything was perfect, exceeded our expectations.

November 2022

26 nights in South Africa and Mozambique

Our travel agent,Kristin, had everything planned perfectly. Our accommodations were exactly what we wanted. All of our transfers were on time, friendly drivers, and very accommodating to our needs. The safari camps were above and beyond our expectations, the staff was so friendly and attentive. The same with our accommodations and experience in Mozambique, we were very impressed. All of our meals were so fresh and delicious.
A great partnership

A great partnership

November 2022

15 nights in South Africa, Botswana and Zimbabwe

Kristin Jessup was exceptional from first contact. She listened and we collaborated to get a great itinerary that met our needs. She was proactive and responsive, as well as knowledgeable and attentive to detail.
November 2022

19 nights in South Africa, Botswana and Mozambique

This trip was (almost) two years in the making. Kristin Jessup was quick to respond to questions that came up over those many months. She also suggested and worked with us to find the perfect safari locations based on our interests and activity levels.
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As Seen in

11 Condé Nast Traveler Top Travel Specialists 2025

Condé Nast Traveler

No. 1 & No. 2 Tour Operator in Travel + Leisure's Best Awards 2024 & 2025

Travel + Leisure

Best Booking Platform in Women's Health Travel Awards 2025

Women's Health

Travel Specialist voted as Latin America A-List Travel Advisor 2025

Latin America A-List Travel Advisor

"Timbuktu can take relatively complex and slightly amorphous travel plans and transform them into a well-organized, perfectly tailored trip."

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