Reviews

Timbuktu is a very professional outfit. Our agent Jeffi very knowledgeable helped us put together an amazing adventure. Thank you

Amazing knowledge, advice and they are always on top of every detail. Joanna and Jenna out did themselves in what they offered and how they solved unexpected changes. So professional, communication is their priority as well as detail. They accommodate to your every need.

all very well coordinated; excellent assistance at all points of interface between transports; good choice of lodges; excellent driver in Cape Town, etc

Kristen Jessup had everything meticulously set up and followed through immediately on last minute issues that came up during the trip. For example, we ran into an issue with a gate fee at a game reserve, but the problem was the accommodation didn't convey to our transport that it had been paid - Kristen had it taken care of and ensured that the correct entities talked to each other and got it sorted out within a few minutes. She was also totally on top of COVID-19 testing requirements and made adjustments and cancellations as necessary. We were VERY happy with all of the drivers and accommodations as well as the overall itinerary and suggestions for additional activities. I have travelled extensively, but never through a travel agency and was pleased how easy and seamless everything was. I have already recommended Timbuktu and Kristen to everyone I know that travels!

The service provided by Jonty at Timbuktu was exceptional. He helped me plan and customize my safari to Zimbabwe down to the detail - preferred lodges, mode of transport, food preferences etc. He suggested itineraries, provided tips and advice and responded promptly to all emails. It was such a pleasure to work with him and I would highly recommend Timbuktu for travel to Africa - they are truly experts.

This was our third trip to Africa, and our standards have crept up with each. I'm glad to have found Catherine to organize this last one. My biggest goal was to find someone who "got" what we were looking for. She did just that and created an amazing custom itinerary for us. The lodges she selected were superb and had the kind of vibe and experience we were after. The execution of the trip went flawlessly (ok, there were some minor hitches, but they weren't due to any fault of Timbuktu, but to the vagaries of international travel with lots of moving parts). Throughout the process, Catherine has been super attentive and responsive. She has years of experience and a great team behind her. I would use Timbuktu again in a heartbeat.

I cannot recommend Timbuktu enough! Jenna was an amazing help planning my Kenyan safari. I’m a big traveler and planner, so I thought I had done my research and knew exactly where I wanted to go and stay. Jenna had some suggestions and opinions that she shared that I was so grateful for, and that resulted in changing all of my lodging, and one of my locations. The lodging she suggested was actually nicer than I thought I could afford! She was so quick in responding to me with any questions I had, and seemed just as excited about my trip as I am! The website itself is so easy to use, and provides the perfect amount of detail on each location and hotel option. I’m so glad I used Timbuktu, and will definitely use them again on my next trip to a location they offer.

To be honest, I’ve never booked a trip through a company before. I always try to just put together my itinerary based off of research. Meagan Yash made me realize… why the heck haven’t I been using you guys for every trip! Meagan listed to our wants and crafted the perfect experience. Her local expertise was instrumental in planning. It allowed me to make sure we weren’t missing out on something that aligns with our interests. Highly recommend.

They responded quickly to my inquiry and worked hard to come up with a great itinerary.

My experience with Catherine has been fabulous. It took some back and forth, but she was super accommodating after I explained that I like to see multiple lodging options per destination. I love how she incorporated all of my asks, was super friendly, provided prompt responses [even when a reply might take a lil longer than expected], stayed within our budget, and built the custom itinerary in real-time via a user-friendly website. This isn't feedback for Catherine, but when I went to the site and wanted to build a custom trip the form wasn't submitting for me [desktop and mobile]. I actually didn't know who to get in touch with based on the website alone. I finally reached out to my friend, and she provided me Catherine's direct email address. I think the form is fixed now, but I found it difficult to get in contact with someone just by the website info alone. We haven't gone on the trip yet, but this part so far has been really nice. Timbuktu and Catherine lifted a huge weight off my shoulders! We're global nomads, and I'm constantly researching and planning all our trips. This would've been near impossible while also planning our 7-day wedding in Mykonos. We're super stoked for our African Safari adventure. We're both first timers! I highly recommend using Timbuktu Travel to build your own trip or plan a custom one like us. I foresee us using them for South Africa and Bhutan in the future!