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Reviews

Find out why our guests love us so much

4.9/5

Based on 850 reviews

Feefo
Travel and Leaisure Worlds Best Awards for number 1 tour operator in the world 2024 and number 2 tour operator in the world 2025
We're one of the World's Best Tour Operators!
Voted No.1 in 2024 and No.2 in 2025 by Travel+Leisure
At Timbuktu our mission is to delight our guests every step of the way, from planning to traveling. We're really proud to share all of our guests' feedback.
All reviews are captured by Feefo, an external company to ensure transparency and authenticity. Feefo
Great service!

Great service!

January 2022

13 nights in South Africa

I had the most amazing safari trip in South Africa! Timbuktu looked after me every step of the way. As a solo traveller that was very comforting! Highly recommend!
Great offerings with a painless booking process

Great offerings with a painless booking process

January 2022

14 nights in Kenya and Tanzania

Very smooth and straightforward process to booking our trip. The offerings were very impressive and our representative, Jonty Medcalf, did an excellent job conveying the options and working with us to craft the perfect trip.
Five star reviews underestimate the incredible service Timbuktu provides

Five star reviews underestimate the incredible service Timbuktu provides

January 2022

13 nights in South Africa

Wow, wow, wow. My husband and I are blown away by the service Catherine, our honeymoon travel specialist provided. She took the time to get to know us, understand what we were looking for in a honeymoon, and truly personalized the entire experience as if we were her only client. She planned a diverse experience of a lifetime for our honeymoon to South Africa. The attention, responsiveness, personalization, and care went so beyond what we could have expected. Catherine was responsive even during our honeymoon, even helping us with issues we had at the airport upon arriving. It seemed she knew where we were every step of the way and made sure our drivers and hotels were all also aware. Any questions we had, Catherine responded with resolutions or options. I feel like we can never plan another trip without her. Do yourself a favor and book with Timbuktu ASAP!
You need an expert to help you book Africa - trust Timbuktu

You need an expert to help you book Africa - trust Timbuktu

January 2022

3 nights in South Africa

Friendly, thoughtful advice from real experts.
Best Honeymoon Ever

Best Honeymoon Ever

January 2022

12 nights in Uganda and Tanzania

Amazing Trip, Timbuktu was fantastic!
Definitely a benefit in planning our trip using Timbuktu!

Definitely a benefit in planning our trip using Timbuktu!

January 2022

14 nights in Kenya

Clear communication with understanding what we were looking for. Several options were presented for us to choose.
January 2022

12 nights in Kenya and Tanzania

I really appreciated Kristin's efforts to understand my priorities and help me come up with a trip that met my needs. Her personal on the ground experience gave me confidence in her recommendations. Her replies to my many emails were always fast (usually next day), her attention to detail was excellent, and her patience with my many questions and changes was impressive. The website made everything easy, from first playing around with potential itineraries to tracking all the final details.
January 2022

7 nights in Mauritius

We received incredibly patient support in exploring a whole host of options. No request was too onerous and, when I wondered whether I would ever get to the point of making a decision, I was told "Don't worry - we'll get there!"
December 2021

11 nights in Tanzania

Timbuktu team helped us planned an amazing safari in Tanzania. Since the beginning, they gave us their recommendations and heard our requests and this resulted in an extraordinary trip. Specially, Katie’s support and knowledge was great. I would definitely recommend Timbuktu to anyone planning a safari in Africa.
A dream come true

A dream come true

December 2021

10 nights in Kenya

Our experience was just perfect. It was the first safari and we totally recommend it. We had a crush for Ambaseli and the wildlife. The Tortilis camp was just wonderfull. We had a exceptional service at the Ol Pejeta Cottages in Laikipia. And we finish in Sanctuary Olonana camp, it's a amazing luxury and relax place. Thank you to Timbuktu to create this dream for us.
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As Seen in

11 Condé Nast Traveler Top Travel Specialists 2025

Condé Nast Traveler

No. 1 & No. 2 Tour Operator in Travel + Leisure's Best Awards 2024 & 2025

Travel + Leisure

Best Booking Platform in Women's Health Travel Awards 2025

Women's Health

Travel Specialist voted as Latin America A-List Travel Advisor 2025

Latin America A-List Travel Advisor

"Timbuktu can take relatively complex and slightly amorphous travel plans and transform them into a well-organized, perfectly tailored trip."

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