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Reviews

Find out why our guests love us so much

4.9/5

Based on 850 reviews

Feefo
Travel and Leaisure Worlds Best Awards for number 1 tour operator in the world 2024 and number 2 tour operator in the world 2025
We're one of the World's Best Tour Operators!
Voted No.1 in 2024 and No.2 in 2025 by Travel+Leisure
At Timbuktu our mission is to delight our guests every step of the way, from planning to traveling. We're really proud to share all of our guests' feedback.
All reviews are captured by Feefo, an external company to ensure transparency and authenticity. Feefo
February 2020

14 nights in South Africa, Botswana and Zimbabwe

Kristin was and continues to be great to work with as we confirm our travels to southern Africa. She informed us of what travel routes make sense and recommended places to stay. She also was able to discuss the pros and cons of multiple lodges to help us select the best one for us.
Best place to book a safari!

Best place to book a safari!

February 2020

6 nights in Uganda

they book the safari the way you want it!
February 2020

7 nights in Kenya

Responsiveness, attention to detail
February 2020

8 nights in South Africa

Would definitely recommend this to friends and family. Very knowledgeable on the area we were interested in. Very fast answering questions.
Great trip to Ethiopia

Great trip to Ethiopia

February 2020

17 nights in Ethiopia

Excellent. Jonty was the greatest
They Did It Again

They Did It Again

February 2020

3 nights in South Africa

Great website and service. I will continue to use Timbuktu for trips around the continent. 2 trips and both have been seamless for the booking experience.
Safari in Malawi

Safari in Malawi

February 2020

7 nights in Malawi

Thank you to Katie Fahrland for her patience and flexibility and effort to put together a wonderful trip for 14 of us in Malawi. The agenda kept changing, the dates kept changing and the group kept growing! Very kind and professional to all. Now can’t wait to enjoy it!
Awesome customer service!

Awesome customer service!

February 2020

14 nights in South Africa, Botswana and Zimbabwe

So far, we have been very pleased with our Timbuktu experience. A friend of ours used and recommended them. I'm so glad we went with them when we started to plan our African safari vacation. I usually do our vacation planning, but the thought of trying to coordinate an African vacation was too much. Kristin has been awesome from the start. We told her what we were looking for in a vacation and she put together an preliminary itinerary. We made just a few changes, but it was basically exactly what we were looking for. The price we were quoted was in line with what we were thinking we would pay for this amazing trip. She was never pushy towards one location, hotel, or excursion option over another. She has been efficient and quick to respond with any and all questions. We still have months until we can actually leave, but I have no doubt that from now until then and even after we return, she will be there if we need her. Now we just need June to arrive!!
No budget too small!

No budget too small!

February 2020

8 nights in Zimbabwe

In working with Kristin; she understood my desire to do a safari, experience an elephant sanctuary and stay within budget as a solo female traveler! She helped me navigate through the overwhelming amount of options and narrow it down to where I felt safe, activities I wanted to participate in and kept me within a reasonable budget!
Garden Route - South Africa

Garden Route - South Africa

February 2020

14 nights in South Africa

We were planning a holiday at very short notice (2 weeks) and over the Christmas holiday shut down. Timbuktu took up the challenge where a number of other companies declined. Katie, our travel specialist, had an intimate knowledge of the area we were wanting to visit and was able to draw up a well thought out itinerary which we were then able to discuss and modify on Katie's advice. We would not hesitate in recommending Timbuktu.
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As Seen in

11 Condé Nast Traveler Top Travel Specialists 2025

Condé Nast Traveler

No. 1 & No. 2 Tour Operator in Travel + Leisure's Best Awards 2024 & 2025

Travel + Leisure

Best Booking Platform in Women's Health Travel Awards 2025

Women's Health

Travel Specialist voted as Latin America A-List Travel Advisor 2025

Latin America A-List Travel Advisor

"Timbuktu can take relatively complex and slightly amorphous travel plans and transform them into a well-organized, perfectly tailored trip."

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