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Reviews

Find out why our guests love us so much

4.9/5

Based on 850 reviews

Feefo
Travel and Leaisure Worlds Best Awards for number 1 tour operator in the world 2024 and number 2 tour operator in the world 2025
We're one of the World's Best Tour Operators!
Voted No.1 in 2024 and No.2 in 2025 by Travel+Leisure
At Timbuktu our mission is to delight our guests every step of the way, from planning to traveling. We're really proud to share all of our guests' feedback.
All reviews are captured by Feefo, an external company to ensure transparency and authenticity. Feefo
Great Customizable Trips And Responsive Customer Service

Great Customizable Trips And Responsive Customer Service

September 2019

8 nights in Madagascar

Very responsive to questions and always available even during outside of working hours well on Safari in Madagascar. Generally strong local partner who procured two excellent guides/drivers for the majority of our trip.
Highly recommended

Highly recommended

September 2019

2 nights in Uganda

Highly recommended. The perfect way to focus on what matters (enjoying your trip)!
September 2019

10 nights in Tanzania

Katie was a great help while booking my trip. She had great advice and took the time to understand my needs. I'm excited for my upcoming safari!
Great Service

Great Service

September 2019

12 nights in Kenya

Greatly personalized service with great care taken throughout the whole process. Highly recommended for your African adventure.
Good booking experience

Good booking experience

September 2019

11 nights in South Africa and Botswana

Kristin was extremely responsive and helpful
Trip of a lifetime!!

Trip of a lifetime!!

September 2019

2 nights in Tanzania

My sister and I had a wonderful three day trip at Tarangire National Park! Our guide, Peter Pendael met us at the airport and was extremely welcoming. We immediately went for breakfast where we met Adam, the client liaison officer of Albatros. We proceeded to drive to Tarangire Nationals Park, where we immediately started our game drive. Peter was a phenomenal guide and took amazing care of us. We told him from the outset that we really wanted to see a leopard and cheetah; and we managed to see both. Maramboi Tented Camp was amazing! The location, wildlife around the camp and staff were exceptional. I have recommended this trip to everyone I have spoken to; and we are already planning our next trip to Tanzania with Peter as our guide 😊
honeymoon trip!

honeymoon trip!

September 2019

10 nights in Tanzania, Kenya and Seychelles

We have not yet traveled on our trip but so far the experience has been great! Everything is planned for us and we are very excited to go on our Honeymoon!
Extremely responsive and helpful safari planning advice.

Extremely responsive and helpful safari planning advice.

September 2019

16 nights in Kenya

Timbuktu's trip planning advice and service was exactly what we needed. They listened to our goals and preferences and delivered with an itinerary that exceeded our expectations. I would definitely recommend Jonty and his team at Timbuktu.
A Great Job

A Great Job

September 2019

18 nights in Tanzania and Madagascar

A pleasure working with Jonty. He worked diligently to meet all our needs.
Family trip to Kenya

Family trip to Kenya

September 2019

8 nights in Kenya

My family recently returned from a safari in Kenya. Our children are 8, 10, and 13 years old. We had no idea where to start planning such a complicated trip and came across Timbuktu online. After flipping through the website for a little while, I reached out over the phone. I began working with Joanna and I couldn't possibly be happier with her level of knowledge and help planning our trip. We told her our approximate budget and she was able to accommodate us with an amazing itinerary. She walked us through every step of the process from passports, vaccinations, visas, all the way through my concerns with traveling with my children half way across the planet. We had the trip of a lifetime and my children were awestruck every step of the way. From the time we exited the airport in Nairobi to the time we stepped back in airport on the way home, we had a local guide with us. We spent a couple of days in Ol Pejeta where we saw all kinds of wildlife (lions, cheetah, elephants, buffalo, gazelles, baboons, and rhino). It was amazing to see so many rhino since we didn't see any in the masai mara when we traveled there for the next 4 days. We stayed at Spekes camp in the mara, and the staff and guides were amazing. We had our own vehicle in both locations which was key since we were traveling with our family. This allowed us to stay late on safari at times and sleep in a little bit when the kids were exhausted on other days. That flexibility made the trip perfect. The Masai Mara was simply too breathtaking to put into words. The ecosystem, the abundance of wildlife (thousands of wildebeest and zebra everywhere and the cats - so many lions and cubs just doing their thing). Watching a river crossing was amazing and extremely intense. You are rooting against the crocs and it is sad to watch them take down animals during the crossing. Once the wildebeest made it up the other side safe from the crocs, they needed to escape the lions - again the lions were too good of hunters as well. It is thrilling watching nature in its wildest form, but still sad to see a zebra taken down by crocs. My kids handled it well and were glad that they were able to witness so much. The guides in both Ol Pejeta and the Mara were extremely knowledgeable of the animals. We saw and learned about so much more wildlife than we ever could have wished for and would highly recommend the trip and Timbuktu. Joanna Rigby-Jones was a breath of fresh air and so amazingly thorough with us. I can't imagine anyone doing a better job. She even had a conference with my entire family a few days before the trip to answer any questions and address any concerns that my kids had (such as the likelihood of being eaten by a lion). Thanks to everyone at Timbuktu for organizing this adventure for my family!
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As Seen in

11 Condé Nast Traveler Top Travel Specialists 2025

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No. 1 & No. 2 Tour Operator in Travel + Leisure's Best Awards 2024 & 2025

Travel + Leisure

Best Booking Platform in Women's Health Travel Awards 2025

Women's Health

Travel Specialist voted as Latin America A-List Travel Advisor 2025

Latin America A-List Travel Advisor

"Timbuktu can take relatively complex and slightly amorphous travel plans and transform them into a well-organized, perfectly tailored trip."

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