Reviews

Joanna at Timbuktu helped us have the best honeymoon ever!!!

Excellent, excellent and excellent service! The trip planning was smooth and easy from the very beginning. Katie is so responsive and listens to my every request. I had gone back and forth with my planning and she was so patient and working with me to tailor the trip to best fit my budget and my vision. Even though I have not gone on my trip yet but I know I will be using Timbuktu again in the future for my other African trip planning needs. Their website has so much information (information is very transparent too!) and easy to navigate.

Incredible customer service - Jonty couldn’t have been more helpful and responsive. He really did design the safari holiday of our dreams in Kenya - an unforgettable experience for my family. We really appreciated the upgrades he managed to secure for us :) I have already recommended Timbuktu to all my friends!

I was overwhelmed trying to research safari provider options on the Intranet until I came upon the Timbuktu website. I was immediately impressed with its well designed and easy to use format. The website offers incredible amounts of information on countries, nationals parks and lodges and informative guidance on everything from creating your own safari to choosing one of the Timbuktu suggested safari itineraries to weather, safari packing and vaccinations. Once I discovered Timbuktu I stopped looking at any other online options. US-based rep Kristin J was incredibly helpful. She ensured the booking, payment and logistics for my first safari in August 2019 went super smoothly and she was always responsive to any questions I had. On the ground every single connection and reservation was in place. I never had any issues traveling to/from 3 different Tanzanian national parks and onto Zanzibar. I highly recommend this company and hope to use them again for future safari adventures.

Katja was extremely responsive; and planned a wonderful trip for my sister and I. She answered all my queries and telephone calls.

Everything was very well organized, from the initial interactions about lodging and routes, to changes based on availability, and to the staff on the ground, in Namibia, providing accurate and complete information. Made us feel secure and comfortable doing a self-drive tour around the country knowing that we have the information we need to make decisions or to call for help.

Timbuktu was excellent and responsive. Their head of sales provided rapid service and answered a number of questions whenever we had them. The information they provide before heading out is comprehensive, with a lot of small details and tips that really make a big difference.

Ganz toller Service, wenn die Reise so reibungslos verläuft wie die Planung dann wird das ein riesen Erlebnis

They tried to do exactly what I wanted.

Kat has been outstanding in helping me make the perfect trip to South Africa for myself and my partner. The whole process from enquiring to booking has been very smooth and Kat has been very clear and clean cut about the whole holiday. Would recommend to anyone looking to book this kind of holiday.