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Reviews

Find out why our guests love us so much

4.9/5

Based on 819 reviews

Feefo
Travel and Leaisure Worlds Best Awards for number 1 tour operator in the world 2024 and number 2 tour operator in the world 2025
We're one of the World's Best Tour Operators!
Voted No.1 in 2024 and No.2 in 2025 by Travel+Leisure
At Timbuktu our mission is to delight our guests every step of the way, from planning to traveling. We're really proud to share all of our guests' feedback.
All reviews are captured by Feefo, an external company to ensure transparency and authenticity. Feefo
Easy breezy travel making

Easy breezy travel making

March 2019

9 nights in Namibia

I haven't used an expert in many years to help with a vacation. A solo trip to Namibia wasn't my first choice but the booking was simple and the website is clean. I feel safer that Jonty knows where I'm going and picked all the places and car. I think you can just trust them; submit dates, tweak the itinerary to your budget or whatever, and submit payment. It's an expensive trip but I must see Namibia. It's also easy to share my beautiful itinerary with loved ones but I wish the cost was omitted (self-indulgent guilt). Hopefully they will book their own trip soon so I can build travel credits and use them again. Super stoked to see these amazing accommodations.
Looking forward to our tailor-made trip to Tanzania

Looking forward to our tailor-made trip to Tanzania

March 2019

14 nights in Tanzania

We put together a bespoke trip with the guidance of a very knowledgable, experienced and dedicated member of the Timbuktu team. Nothing was too much trouble. The service was faultless.
March 2019

8 nights in Rwanda, Uganda and Tanzania

All thos involved in the trip were excellent , so kind and cheerful and looked after us so very well. We totally loved our africa session. Thanks to the cheetahs, leopards and hyenas for showing us a good time too
Great service for African honeymoon

Great service for African honeymoon

March 2019

10 nights in Tanzania

Katja has been very accommodating of our requests and has stuck with us the whole way, even when we could not put down a deposit right away. It's been great to have a point of contact that's so attentive!
March 2019

8 nights in South Africa

Outstanding personalized service from Jonty and Timbuktu at a fraction of the cost of other options we looked into.
Excellent service

Excellent service

March 2019

13 nights in South Africa

Timbuktu were very easy to deal with and organised our trip exactly as we wanted it. Jonty was really helpful and was in frequent contact both in the run up and during our trip. It was all so simple and reassuring.
March 2019

10 nights in Uganda

First, there was always prompt responses!! Second Joanna was great. She was always available and always had answers to my questions. She was even available when I was on my trip in Africa!! I would definitely use Timbuktu again
Experience of a lifetime

Experience of a lifetime

March 2019

3 nights in Uganda

Kristin Jessup was awesome and went above and beyond. She answered all my questions in a timely way - she even found for me the size of the safe at the hotel I was staying at so I could decide if my laptop would fit!! And everything she said, suggested or advised turned out to very helpful and true.
March 2019

13 nights in Tanzania

Kristin was incredibly helpful!! We wouldn't have been able to book our honeymoon without her knowledge on the area and her guidance.
AMAZING Experience!

AMAZING Experience!

February 2019

5 nights in South Africa

Jonty was fantastic to work with for our adventures in South Africa. We booked our trip for Christmas 2018 in June 2018, which is late for trying to schedule over the holidays. Jonty found us several options and was patient while we made our choices.
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As Seen in

11 Condé Nast Traveler Top Travel Specialists 2025

Condé Nast Traveler

No. 1 & No. 2 Tour Operator in Travel + Leisure's Best Awards 2024 & 2025

Travel + Leisure

Best Booking Platform in Women's Health Travel Awards 2025

Women's Health

Travel Specialist voted as Latin America A-List Travel Advisor 2025

Latin America A-List Travel Advisor

"Timbuktu can take relatively complex and slightly amorphous travel plans and transform them into a well-organized, perfectly tailored trip."

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