Reviews

I inquired via the form on the website. Response was almost immediate. My agent Kat was very fast in building up a lot of potential itineraries, until we came to what was more suitable to me. She was obviously expert of the destination and could give good advices. Much appreciated also the multiple options for payments.

Very prompt reply and listened to my requirements and adjusted as necessary. Very good links to offers and easy payment system. Definitely efficient but with a personal touch.

Always looking for solutions to offer the best service possible and the best trip for our family. Amazing attention to detail and we have a beautiful vacation planned.

Timbuktu Travel is the definite travelling agent to go to if one requires any assistance to South Africa. Based on my experience, I had to organise a trip to Cape Town for my entourage. Timbuktu gave Jonty (Head of Sales) to handle my case and he was very accommodative, informative and heard me out to get special request (airport transfer, twin bed, etc.) and he did not break a sweat! Down to the last minute (3 days before initial date of arrival) where my entourage planned to arrive earlier (now 2 days before new date of arrival!), I communicated with Jonty to get a new itinerary, and again, he did not break a sweat! Everything was planned out smoothly and a 5-star rating service was given! Even during the trip, Jonty emailed me to enquire whether my entourage had arrived. I couldn't ask for more. My entourage said the trip was perfect! Timbuktu Travel is the definite answer to the tourists out there. Keep up the good work guys! Thanks again!

Quick response, tailor made to my needs and not the companies. Every query answered promptly and with the required info.

By far the best agency I have contacted. Excellent booking process, like last year. Jonty didn't need many explanations to come up with a suitable itinerary. He is quick, presents solutions, and knows what he is doing. In one word I find Timbuktu in the person of Jonty Medcalf, truly reliable. I am very pleased.

Quick response. Very knowledgable. Able to answer all my questions and keep logistics of the trip streamlined and taken care of. Kat is a wizard!

They completely and immediately understood what I wanted to do and tailor made my trip around it.

From the first email to placing our deposit, Joanna was unbelievably responsive and wonderful to work with. She answered all of my questions with extremely detailed answers in a timely manner. She was incredibly knowledgeable when I asked for further information and was able to arrange the special requests I had. When we originally looked into a honeymoon in Africa we were overwhelmed by all the travel logistics and details. Joanna really helped put our minds at ease and provided a pleasurable experience. We still have a couple of flights and activities left to book and I have absolutely no doubt that she will be as prompt and organized as she's been throughout the whole process.

Outstanding planning and execution