Reviews

Find out why our guests love us so much

4.9/5

Based on 819 reviews

Travel and Leaisure Worlds Best Awards for number 1 tour operator in the world 2024 and number 2 tour operator in the world 2025

We're one of the World's Best Tour Operators!

Voted No.1 in 2024 and No.2 in 2025 by Travel+Leisure

At Timbuktu our mission is to delight our guests every step of the way, from planning to traveling. We're really proud to share all of our guests' feedback.

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Great advice and help

February 2019

8 nights in Zambia

Consultants really listen to what you want and will do their utmost to make it happen

Unbelievably patient and helpful

February 2019

9 nights in South Africa

Jonty at Timbuktu was absolutely brilliant in helping to arrange our upcoming trip to South Africa. the trip needed to coordinate with a group event taking place near Cape Town, and Jonty really listened to our requests and interests and came up with great options (each time taking account of our reaction and questions). He went to considerable efforts to secure the safari we wanted even though they had originally indicated it was not available. Everything's was clear from the outset and we are hugely excited about the trip.

Kristi Myers

Great personalized trip planning & follow-up!

January 2019

11 nights in Tanzania and Zimbabwe

Jonty helped plan our African trip and was so helpful! He gave suggestions that made sense and worked hard to get our trip to be a perfect trip for us! His folllow up was personalized and thoughtful! I would recommend Timbuktu and Jonty to Anyone planning an African holiday!

Alexander Taylor

Timbuktu delivered everything that I wanted

January 2019

16 nights in South Africa

Excellent knowledge of the market, tailored to my family’s particular requirements! All of the accommodation was exceptional, different and value for money. I couldn’t recommend Timbuktu enough Alex Taylor

Guest

January 2019

8 nights in Kenya

We were planning a honeymoon to Kenya and were at a loss until Timbuktu. The platform was incredibly user friendly, and Kristin was a pleasure to work with. She kept up to date with our itinerary and made very help suggestions and improvements to our trip. Overall, it was a pleasant experience, and we would highly recommend to anyone booking a trip to Africa.

Samantha Moylan-Heydt

Professional, friendly, knowledgeable and a pleasure to deal with

January 2019

5 nights in Kenya

Kat was just so generous with her time and advice. Even when it looked like I wasn't going to book as it was out of my price range she continued to give me advice so that I could book myself. However in the end there was a middle ground and I now have an incredible trip booked which I'm so excited about and really looking forward to. I wouldn't have this without her local knowledge and advice.

Joe Zeoli

Would recommend to anyone looking to travel to Africa

January 2019

8 nights in Kenya and Zimbabwe

I'm so happy I found Timbuktu to help me plan a very quick trip to Kenya and then on to Victoria Falls. Everything Jonty suggested was absolutely perfect and he was very informative and helpful every step of the way.

Nicole Rhicard

January 2019

7 nights in Tanzania

Kristin was awesome to work with!

Catherine DeLorey

January 2019

7 nights in South Africa

Joanna Rigby-Jones is great at communicating quickly back and forth and working on getting things just right. She is patient about answering all questions. She's a delight and worked hard to make sure we were getting a good bargain.

Kathleen Kurchyn

Excellent service!

December 2018

22 nights in Kenya, Tanzania, Zimbabwe and South Africa

From my very first communication with Timbuktu 3 months ago, I have been so impressed with Joanna’s responsiveness, knowledge, information, suggestions and understanding of what we were looking for in a trip to Africa. She listened to what we wanted and went above and beyond to achieve it for us. Because of Joanna’s awesome service, I highly recommend Timbuktu .

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