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Reviews

Find out why our guests love us so much

4.9/5

Based on 819 reviews

Feefo
Travel and Leaisure Worlds Best Awards for number 1 tour operator in the world 2024 and number 2 tour operator in the world 2025
We're one of the World's Best Tour Operators!
Voted No.1 in 2024 and No.2 in 2025 by Travel+Leisure
At Timbuktu our mission is to delight our guests every step of the way, from planning to traveling. We're really proud to share all of our guests' feedback.
All reviews are captured by Feefo, an external company to ensure transparency and authenticity. Feefo
I am going to Africa because of Timbuktu

I am going to Africa because of Timbuktu

September 2018

7 nights in Zimbabwe

Fantastic work; professional, efficient and fast. Jonty is an empathic communicator- very good quality. Jonty is calm, confident and very helpful. In comparison to other companies, Timbuktu is a lot better.They really try to serve the customer providing all information we need/want. This is rare. I am very well impressed and I am picky. Congratulations to Timbuktu!
Wonderful service, ideas and follow up

Wonderful service, ideas and follow up

September 2018

11 nights in Namibia

We used Timbuktu and more specifically Jonty and his team to fill in the (substantial) gaps in our Namibian adventure. Everything went according to plan and we were so grateful for Jontys suggestions. However, where they really stepped up was when one of our suggestions went wrong. They sorted it all out for us and clawed most of the siatuation back for us. If we had done it ourselves that would never have happened. Thank you Jonty for amazing service and ideas.
Awesome travel experience in Botswana

Awesome travel experience in Botswana

September 2018

13 nights in South Africa, Botswana and Zimbabwe

Caitlin Carter took care of all the planning and gave us all the information we needed to be properly prepared to make the most of our experience. Everything went perfectly and smoothly. We loved our first safari experience in Botswana.
Personal service for the holiday of a lifetime

Personal service for the holiday of a lifetime

September 2018

13 nights in Zambia and Malawi

Brilliant personal service from Johnny and his team. The website is an absolute dream to use and apart from being useful is great fun to plan anything from a trip of a lifetime to a budget conscious break. We normally book our own holidays and cut out the Agents but we are so glad that we found Timbuktu for our recent trip. It made everything so much easier and it wasn't any more expensive! Highly recommended.
Great experience - would highly recommend!

Great experience - would highly recommend!

September 2018

2 nights in Botswana

I had a great experience with Jonty at Timbuktu - he was friendly, listened to our needs and came back quickly with some great options that were in our price range! He made us feel like we had chosen the right safari for us and now we cannot wait to go!
Excellent!

Excellent!

September 2018

17 nights in Namibia, Zambia, Botswana, South Africa and Mozambique

Very helpful and professional -- thanks! We had an excellent trip across southern Africa (Namibia -> Zambia -> Botswana -> Mozambique), thanks for Timbuktus help. All the recommendations were excellent and made our first trip to Africa together very special.
Fabulous family experience on Chobe River houseboats!

Fabulous family experience on Chobe River houseboats!

August 2018

9 nights in Zimbabwe, Namibia and Botswana

We had a great plan and all was well-executed.
Last minute trip planned to perfection!

Last minute trip planned to perfection!

August 2018

6 nights in Kenya

We planned our trip with very little lead time, and not only was Katja able to book exactly what we wanted, but on the exact dates and times needed. We really loved Speke's Camp for our safari, and then our next stay at Majlis on Manda Island (across from Lamu Island) was absolutely beautiful.
Best decision made for honeymoon planning!

Best decision made for honeymoon planning!

August 2018

11 nights in Zambia, South Africa and Mauritius

We booked our honeymoon on Timbuktu and it was the best decision we made - the whole trip was very smooth and everything was taken care of, including transfers from hotel to airport etc when we moved from lodge to lodge in Africa. I would definitely recommend using Timbuktu to plan safari and beach trips - we will definitely use them again!
Exceptional...period.

Exceptional...period.

August 2018

12 nights in Zimbabwe and South Africa

Caitlin could not have been more helpful! From the first email correspondence to the impeccable followup throughout our vacation, her service and expertise was exceptional. Her selections were spot on for the needs of our family, and each stop on our trip exceeded our expectations thanks to her thoughtful attention. This trip was magical and soul inspiring and was without a doubt the best money we've ever spent on travel. My goal was an amazing experience that we would remember for a lifetime, but we got so much more. We left with full hearts and more memories than we can keep track of and our family even gained a new friend in the process!
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As Seen in

11 Condé Nast Traveler Top Travel Specialists 2025

Condé Nast Traveler

No. 1 & No. 2 Tour Operator in Travel + Leisure's Best Awards 2024 & 2025

Travel + Leisure

Best Booking Platform in Women's Health Travel Awards 2025

Women's Health

Travel Specialist voted as Latin America A-List Travel Advisor 2025

Latin America A-List Travel Advisor

"Timbuktu can take relatively complex and slightly amorphous travel plans and transform them into a well-organized, perfectly tailored trip."

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