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Reviews

Find out why our guests love us so much

4.9/5

Based on 819 reviews

Feefo
Travel and Leaisure Worlds Best Awards for number 1 tour operator in the world 2024 and number 2 tour operator in the world 2025
We're one of the World's Best Tour Operators!
Voted No.1 in 2024 and No.2 in 2025 by Travel+Leisure
At Timbuktu our mission is to delight our guests every step of the way, from planning to traveling. We're really proud to share all of our guests' feedback.
All reviews are captured by Feefo, an external company to ensure transparency and authenticity. Feefo
June 2018

6 nights in Botswana

Joanna was truly amazing. So professional and so accommodating. She put together a great itinerary in a short time, when several other companies I had spoken to couldn't seem to provide what we were asking. She was pleasant, knowledgeable and really wonderful to work with.
Excellent customer service

Excellent customer service

May 2018

9 nights in Botswana and Zimbabwe

Very helpful, offer plenty of advice. Will revisit trip / quote until it is exactly right and perfect for the customer
May 2018

11 nights in Namibia

Quick response. Offered close to what we required and tweaked to our satisfaction.
May 2018

12 nights in Botswana, Zimbabwe and South Africa

Outstanding service. We had a great trip.
Choose Timbuktu for the best safari experience

Choose Timbuktu for the best safari experience

May 2018

7 nights in Zimbabwe and South Africa

Timbuktu did everything well from start to end. The ability to pick and choose the safari of your dreams with expert advice was fantastic. I loved being able to work with the travel specialist to figure out where to go and have tons of information on all the possible lodges. If you get Joanna as your travel specialist then you are in great hands. She quickly replied to any and all questions I had and came up with an amazing backup plan when our original plan was already booked. I think her backup plan was even better than our original plan. I plan on booking all future safaris through Timbuktu and would highly recommend it.
May 2018

9 nights in South Africa

Top class service - very professional, excellent recommendations, super efficient, and overall made our trip a dream!
Thrilling

Thrilling

May 2018

12 nights in South Africa

Joanna made the booking and changes absolutely seemles. I am looking forward to enjoying an unexpected trip with members of my family.
May 2018

11 nights in Kenya and Zimbabwe

Great service planned our trip perfectly also took care of a problem that they did not need to
May 2018

12 nights in Kenya

We had a fantastic holiday thanks to Timbuktu. All arrangements were easily made, professionally handled and went off without a hitch.
Easy and affordable

Easy and affordable

April 2018

2 nights in South Africa

It was so easy to book with Timbuktu. We just gave them our dates and our budget and they found the best possible safari experience for us. They also booked transfer from and to the airport and it felt so nice to just have to "show up" and everything else was taken care of. We will definitely use Timbuktu again for our future African adventure.
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As Seen in

11 Condé Nast Traveler Top Travel Specialists 2025

Condé Nast Traveler

No. 1 & No. 2 Tour Operator in Travel + Leisure's Best Awards 2024 & 2025

Travel + Leisure

Best Booking Platform in Women's Health Travel Awards 2025

Women's Health

Travel Specialist voted as Latin America A-List Travel Advisor 2025

Latin America A-List Travel Advisor

"Timbuktu can take relatively complex and slightly amorphous travel plans and transform them into a well-organized, perfectly tailored trip."

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