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Reviews

Find out why our guests love us so much

4.9/5

Based on 819 reviews

Feefo
Travel and Leaisure Worlds Best Awards for number 1 tour operator in the world 2024 and number 2 tour operator in the world 2025
We're one of the World's Best Tour Operators!
Voted No.1 in 2024 and No.2 in 2025 by Travel+Leisure
At Timbuktu our mission is to delight our guests every step of the way, from planning to traveling. We're really proud to share all of our guests' feedback.
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True trip of a lifetime

True trip of a lifetime

March 2018

15 nights in Kenya

All expectations exceeded. Loved every minute of every day. Totally enjoyable and we were looked after every step of the way so we could just concentrate on enjoying ourselves
Highly recommended

Highly recommended

February 2018

14 nights in Namibia

Kat is so well organized and knowledgeable; she was able to help us put together an itinerary within our budget and with only a few weeks until our arrival in Namibia. We are so grateful for her help and are amazed by how quickly she gets things done and how responsive she is.
Excellent and efficient service. Kat was exceptional.

Excellent and efficient service. Kat was exceptional.

February 2018

13 nights in Namibia

Kat was efficient and the trip that she organised was successful and enjoyable. The local partners arrived on time and were professional and courteous in their approach.
Most wonderful adventure!

Most wonderful adventure!

February 2018

7 nights in Zimbabwe and Botswana

Joanna was our Africa travel specialist frommTimbuktu; not only she organized the most wonderful safari experience, she also provided exceptional customer service. Joanna gave us options, information, advice, and showed so much enthusiasm and passion. She shared on our excitement as the departure date approached and was there for us all the way through our return. In a scale from 1 to 10, I give Joanna and Timbuktu a 20! We went across the world and back without a glitch and we had the most wonderful adventure!
February 2018

12 nights in Kenya and Zambia

We were drawn to Timbuktu because of the easy online format which shows the options for accommodation, activities, destinations, etc. Very easy to book. Staff was quick to answer questions and very helpful. Great suggestions for improving the experience. All the details were completely worked out ahead of time and seamlessly executed. It made for an amazing honeymoon! Will definitely use Timbuktu again in the future.
Going to Kenya? Book your dream holiday through Timbuktu LTD!

Going to Kenya? Book your dream holiday through Timbuktu LTD!

February 2018

9 nights in Kenya

Very professional service given to us by Timbuktu. Had one person, Kat, I had contact with all the time. She made our itinerary, suggested changes that made our holiday even better, came with practical advice and made sure that we were taken care of by the Albatros team that handle all their services in Kenya from the moment we landed at JKIA in Nairobi till the moment we entered the departure terminal. Excellent hotels, very professional and knowledgeable game driver and a keen eye for details. She even managed to have a small fridge for my medicines installed in each hotel rooms, Without the fridge I could not have made this trip. We were encouraged to ask questions, which was very simple as with had dircet mail contacts with Kat all the time.
February 2018

7 nights in South Africa and Botswana

They listened to our views and requirements and suggested a package that suited and all worked well and the organisation and staff/ crew excellent
February 2018

10 nights in Tanzania

The lady Kat I dealt with was excellent, she provided us with various options and changed the trip round to meet out requirements and dates.
Caitlin is terrific!

Caitlin is terrific!

February 2018

11 nights in Botswana, Zambia and Zimbabwe

Caitlin is amazing! I just booked my second safari with her. The first one was in SA and the second one will be in Botswana. She does a fabulous job of finding luxury lodgings with top-notch guides, exciting excursions, and safaris that offer breathtaking experiences with the wildlife. Her attention to detail is exceptional and assures that to everything will go smoothly. She made our first trip the vacation of a lifetime. Can't wait to go back!
February 2018

14 nights in Kenya and Tanzania

Katherine was just the most helpful and patient lady and guided us both through all of the possibilities so well. She really made it feel easy and are very grateful for her expertise and assistance
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As Seen in

11 Condé Nast Traveler Top Travel Specialists 2025

Condé Nast Traveler

No. 1 & No. 2 Tour Operator in Travel + Leisure's Best Awards 2024 & 2025

Travel + Leisure

Best Booking Platform in Women's Health Travel Awards 2025

Women's Health

Travel Specialist voted as Latin America A-List Travel Advisor 2025

Latin America A-List Travel Advisor

"Timbuktu can take relatively complex and slightly amorphous travel plans and transform them into a well-organized, perfectly tailored trip."

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