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Reviews

Find out why our guests love us so much

4.9/5

Based on 819 reviews

Feefo
Travel and Leaisure Worlds Best Awards for number 1 tour operator in the world 2024 and number 2 tour operator in the world 2025
We're one of the World's Best Tour Operators!
Voted No.1 in 2024 and No.2 in 2025 by Travel+Leisure
At Timbuktu our mission is to delight our guests every step of the way, from planning to traveling. We're really proud to share all of our guests' feedback.
All reviews are captured by Feefo, an external company to ensure transparency and authenticity. Feefo
Adventure, superb experience, all planned to the last detail! thank you!

Adventure, superb experience, all planned to the last detail! thank you!

February 2018

21 nights in Kenya and Seychelles

It was just an amazing experience! from the planning with Kathrine Webb, the welcoming in all lodges, transport, the beautiful notes and details in each lodge and service! the welcoming abd the food in Ol Pejeta Safari Cottages. was just amazing, I want to lve with them! I would say I only want to travel with Timbuktu and Kath to organise all our Africa trips!
February 2018

12 nights in South Africa

With the help of Timbuktu I coordinated the most incredible South Africa trip for my family. The website was so inspiring and it was great to have confidence in my decisions through their levels of service and expertise. Our trip was perfect from start to finish, from Cape Town to Sabi Sands to northern KZN, we had the trip of a lifetime!
Great service. Looking forward to the trip

Great service. Looking forward to the trip

January 2018

6 nights in Namibia

Joanna was extremely helpful in booking our trip with us. She listened to all of our goals for the trip, and suggested alternatives that would help us get the most done in the amount of time that was available. She also worked with the vendors to get us the prices we needed to stay within our budget. Thanks, Joanna!!
Could not be better ...!

Could not be better ...!

January 2018

9 nights in South Africa

Excellent service from Joanna! She made organizing our trip so easy - seamless communication, great attention to every detail, and, above all, wonderful suggestions to make our trip even more special!! Thank you Timbuktu for what you stand for and offer.
January 2018

14 nights in Botswana

Awesome, friendly service, useful advice and a brilliant deal at the end! As always, Joanna was amazing in planning out our trip and took the time to truly understand what I was looking for. I couldn’t recommend Timbuktu and Joanna highly enough!
January 2018

8 nights in South Africa

Caitlin who assisted us and built our trip is the best.
Best African Honeymoon Ever: Brought to you by Timbuktu

Best African Honeymoon Ever: Brought to you by Timbuktu

January 2018

13 nights in South Africa

Johnny and his team laid on a fabulous honeymoon for us. It could not have been any better. Timbuktu provides an excellent, friendly, and personalised service with top class advice and assistance. We spent almost a year planning our trip with Johnny who was always keen to push the boundaries to craft a holiday just right for us and make it really special. They even organised an 'off menu' bespoke three day riding trip into Lesotho which was truly amazing. And during our time on holiday they were always on call to help us where they could, phoning ahead to ensure our trip ran as smooth as possible. Literally no question went unanswered, no request denied, no job too small to help with. Top class service, and excellent value for money.
Can't wait!

Can't wait!

January 2018

10 nights in Tanzania

Have just finished book a trip to Tanzania and it has been a great experience. This isn't the type of trip I have ever booked before and Joanna has been wonderful. Great insights, suggestions and patience. Can't wait for our upcoming trip and would recommend Timbuktu's services to our family & friends.
South Africa Adventure

South Africa Adventure

January 2018

14 nights in South Africa

Apart from some confusion between Timbuktu and their in country logistics company regard whose name reservations were under, leading to some awkward encounters, the whole trip was well executed and the drivers and hotels were great.
Fantastic service.

Fantastic service.

January 2018

9 nights in South Africa

I couldn't have asked for more from Timbuktu; they went above and beyond to ensure my partner and I enjoyed a dream visit to South Africa. Every place they selected was absolutely wonderful, and no request was ever too much when it came to tweaking our itinerary. I would recommend it to anyone planning a holiday in Africa.
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As Seen in

11 Condé Nast Traveler Top Travel Specialists 2025

Condé Nast Traveler

No. 1 & No. 2 Tour Operator in Travel + Leisure's Best Awards 2024 & 2025

Travel + Leisure

Best Booking Platform in Women's Health Travel Awards 2025

Women's Health

Travel Specialist voted as Latin America A-List Travel Advisor 2025

Latin America A-List Travel Advisor

"Timbuktu can take relatively complex and slightly amorphous travel plans and transform them into a well-organized, perfectly tailored trip."

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