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Reviews

Find out why our guests love us so much

4.9/5

Based on 819 reviews

Feefo
Travel and Leaisure Worlds Best Awards for number 1 tour operator in the world 2024 and number 2 tour operator in the world 2025
We're one of the World's Best Tour Operators!
Voted No.1 in 2024 and No.2 in 2025 by Travel+Leisure
At Timbuktu our mission is to delight our guests every step of the way, from planning to traveling. We're really proud to share all of our guests' feedback.
All reviews are captured by Feefo, an external company to ensure transparency and authenticity. Feefo
Excellent, professional and prompt service

Excellent, professional and prompt service

January 2018

10 nights in South Africa and Namibia

Kat was very helpful and responded courteously to my inquiries and requests for advice. Her suggestions were informed and thoughtful. All in all I found her an exceptional person to work with.
magical, exciting, breathtaking

magical, exciting, breathtaking

January 2018

7 nights in Zimbabwe and Botswana

I worked with Joanna Rigby Jones for our trip to Victoria Falls -- Botswana -- Capetown. I really appreciated how Joanna listened and helped me plan our trip according to our needs. She was great about responding to e-mail and phone calls. She gave as an enormous amount of information to help me plan the perfect trip for our family. In the end, our trip was one I will remember forever. The people, the places, and the sight seeing were just as she described. I liked how she cared and was so incredibly patient with all of my questions. Thank you Joanna and Timbuktu Travel for making our trip successful!
We didn't even dare to dream that it could be such an incredible experience

We didn't even dare to dream that it could be such an incredible experience

January 2018

9 nights in Tanzania

Caitlin's patience, perseverance and determination landed us the reservations we wanted and an experience that was unparalleled in terms of variety, interest and sheer marvel! Where they perhaps didn't have first hand experience, they more then compensated by leveraging contacts and resources from all over to ensure that we had what we wanted! Better yet, they introduced us to so many things we didn't even know we wanted! What was meant to be a once in a lifetime experience will now be the gateway to many more adventures in Africa!
January 2018

15 nights in South Africa

Great recommendations. Great communication. Perfect Service. Would 100% use again.
January 2018

7 nights in Tanzania

Joanna was super attentive, knowledgeable, patient, and overall a fantastic specialist. 10/10 would let her plan my safari to Africa again.
Professional travel services

Professional travel services

January 2018

9 nights in Kenya

Very quick and professional service. Keen eye for details. Excellent suggestions for improving the original itinerary without any additional costs. Very instructive information about payment procedures, practical aspects of travelling in Kenya etc. Feel I can ask any questions to my contact at Timbuktu.
Flawless Service & Experience

Flawless Service & Experience

January 2018

12 nights in Kenya and Rwanda

We came back from the trip Kat curated for us right before this year’s holidays and our summary to friends and family was: “best trip of our lifetime,” “absolutely incredible,” “we miss Africa,” and “can’t wait to return as soon as possible.” The trip will forever be a special memory for us. The Virunga Lodge and Gorillas in Rwanda were magical, Ol Donyo Lodge in Kenya is truly unparalleled, and Cottars 1920s in the Mara was truly unique and memorable. We are grateful for the expertise, impeccable service, and ability to suit all tastes and budgets offered by Timbuktu. And Albatros was a fantastic touring partner in Kenya!
The only way to visit Africa!

The only way to visit Africa!

December 2017

14 nights in South Africa

Planning a trip to South Africa is a once in a lifetime experience. I'd got a number of quotes from travel agents in the USA and was shocked by the costs. A friend told me about Timbuktu Travel and I couldn't be happier with my experience so far. The website allowed me to discover and research amazing places around South Africa. When I was ready to move forward the friendly team at Timbuktu took over the reigns and made sure every last detail was taken care of! As a bonus, they were able to find me a better itinerary for almost half the cost of other quotes I'd received. I can't wait for my trip in a few weeks. Thanks Timbuktu!
December 2017

12 nights in Kenya

The booking experience was very smooth. All communication was clear and quick. Would absolutely book again.
Would recommend :-)

Would recommend :-)

December 2017

14 nights in South Africa

Good guys, and can be competitive on price when compared to booking independently - but with much less hassle! Excited for our SA adventure.
791 - 800 of 819 reviews

As Seen in

11 Condé Nast Traveler Top Travel Specialists 2025

Condé Nast Traveler

No. 1 & No. 2 Tour Operator in Travel + Leisure's Best Awards 2024 & 2025

Travel + Leisure

Best Booking Platform in Women's Health Travel Awards 2025

Women's Health

Travel Specialist voted as Latin America A-List Travel Advisor 2025

Latin America A-List Travel Advisor

"Timbuktu can take relatively complex and slightly amorphous travel plans and transform them into a well-organized, perfectly tailored trip."

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