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Reviews

Find out why our guests love us so much

4.9/5

Based on 850 reviews

Feefo
Travel and Leaisure Worlds Best Awards for number 1 tour operator in the world 2024 and number 2 tour operator in the world 2025
We're one of the World's Best Tour Operators!
Voted No.1 in 2024 and No.2 in 2025 by Travel+Leisure
At Timbuktu our mission is to delight our guests every step of the way, from planning to traveling. We're really proud to share all of our guests' feedback.
All reviews are captured by Feefo, an external company to ensure transparency and authenticity. Feefo
Very satisfied with the planning of our tours

Very satisfied with the planning of our tours

January 2024

13 nights in Kenya, Botswana and Zimbabwe

Meagan, our tour organizer, was amazing and patient with changes, solutions, new ideas, suggestions and recommendations. She was very accomodating and we are very happy with the results. We liked the choices we got, and compared to other safari organizations, the price of the trip for 2 was reasonable.
January 2024

9 nights in South Africa

I've worked with Joanna at Timbuktu a few times and she has always delivered! She is great at recommending options that fit our needs and has always been available to answer questions and make recommendations.
Will use them again!

Will use them again!

January 2024

3 nights in South Africa

Attentive and transparent! Jonty was courteous and helpful plus insightful! We’d love to use their services again. Good job guys!
Would recommend Timbuktu travel to friends!

Would recommend Timbuktu travel to friends!

January 2024

5 nights in Uganda

Responsive & patient. Knowledgeable & thoughtful recommendations. Did not pressure us or rush us. Had a fantastic trip!!
The best camp in Africa

The best camp in Africa

December 2023

14 nights in Kenya

From the moment we arrived at the airport, we were treated like royalties. Incredible attention and dedication in so many ways, both the accommodation the guide the drivers and all the staff gave high level personal service. We were greeted by names. We feel very at home. Of course the selection of menu was excellent but most importantly I could request any thing I wanted. We love Queen our driver and Eric our spotter but especially our breakfast in the field and having drinks while watching sunsets. We saw all the big 5 and more. Gift our cook was incredible. The only thing I would wish to have was a bag of cookies provided in the bedroom 😋
Exemplary Customer Service and Attention to Detail

Exemplary Customer Service and Attention to Detail

December 2023

10 nights in South Africa and Antarctica

Just wrapped up a 3 week rather complex adventure holiday employing the services of Jonty. Jonty was patient, informative, very timely with information and simply a pleasure to work with. Being located in the US and Jonty in South Africa he made it seem as if we were living in the same town or, he never slept. Everything worked out like a well greased machine and we could not have asked for a better or smoother holiday. Jonty and his team have my highest endorsement and I would not hesitate one bit to recommend his services or that of Timbuktu. THANKS JONTY!!
Timbuktu can organize my next trip

Timbuktu can organize my next trip

December 2023

9 nights in South Africa and Namibia

Jenna was great to work with. Quick responses and good recommendations on where to stay. Also got feedback from coworkers on subject they may be more familiar.
Best trip we've been on!

Best trip we've been on!

December 2023

10 nights in Thailand

Me and my wife just came back from our Honeymoon in Thailand that we booked through Timbuktu. I travel a lot and this was by far the best trip we've ever been on. Timbuktu did an amazing job at creating an amazing itinerary for us. They helped to coordinate every aspect of the trip and really made the whole thing stress-free and very professional. One of the things I liked most about Timbuktu was their website - it is very customizable and allows you to be a part of the itinerary creation!
December 2023

15 nights in Madagascar

Responsive and good communication.
Honeymoon booking

Honeymoon booking

December 2023

12 nights in Zimbabwe, South Africa and Mauritius

Brilliant from start to finish - Tessa was always on hand to help or discuss any changes.
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As Seen in

11 Condé Nast Traveler Top Travel Specialists 2025

Condé Nast Traveler

No. 1 & No. 2 Tour Operator in Travel + Leisure's Best Awards 2024 & 2025

Travel + Leisure

Best Booking Platform in Women's Health Travel Awards 2025

Women's Health

Travel Specialist voted as Latin America A-List Travel Advisor 2025

Latin America A-List Travel Advisor

"Timbuktu can take relatively complex and slightly amorphous travel plans and transform them into a well-organized, perfectly tailored trip."

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