Reviews

Johnny and his team were fabulous to work with on both of our trips to Southern Africa. We cannot wait to organise our next one with Timbuktu

Fantastic

I have yet to go on my planned safari and so this review relates to the booking phase of my relationship with Timbuktu Travel. I have had such a wonderful experience booking this holiday. I have never felt so in control of arranging each stage of my trip. I came by Timbuktu Travel after attempting to arrange my safari beach holiday with other more well known travel agents. I was very clear and specific about what I did and didn't want. The other agents tried to, at best, make tweaks to my plans and at the worst end of the scale completely ignored my wishes and substituted other options. Timbuktu offered clear and helpful advice in relation to options I had chosen and I have arrived at what I believe is my perfect itinerary. I have dealt mainly with Joanna is the U.S. but have also spoken with Katherine in the U.K. I am based in the U.K. Joanna has been my main point of contact (by email) and she is an absolute delight. She has shared elements of her own safari experiences, offered me advice and guidance as well as practical tips and hints. She has answered my many questions, some of which I am sure have been quite obvious or silly. Her responses have been timely and detailed. I value her expertise and her willingness and generosity in sharing it. I can honestly say that after having the experience of trying to book with other agents I am so pleased to have happened across Timbuktu Travel. I actually found them online in a moment of despair as I was becoming resigned to booking something that wasn't quite what I wanted and costing more than the budget I had quoted. I input my dream itinerary into the Timbuktu build your own safari web tool and I requested a quote. The quote I was given beat what I had been quoted elsewhere very significantly and I was able to discuss the options I had selected by email to make sure that they would meet my needs. I have given Timbuktu Travel 5 stars for the booking experience alone because I have never had such a positive experience when planning and booking a holiday and they (Joanna mainly) have helped me to put together the trip of my wildest dreams.

Fantastic trip and very well organised. The itinerary worked like clockwork and Timbuktu gave an accurate representation of what we could expect. Without doubt our future African adventures will be in the hands of the Timbuktu team. Many thanks again