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Reviews

Find out why our guests love us so much

4.98/5

Based on 948 reviews

Feefo
Travel and Leisure Worlds Best Awards for number 1 tour operator in the world 2024 and number 2 tour operator in the world 2025
We're one of the World's Best Tour Operators!
Named three years running in Travel+Leisure World's Best, including No.1 in 2024
At Timbuktu our mission is to delight our guests every step of the way, from planning to traveling. We're really proud to share all of our guests' feedback.
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Amazing service, brilliant ideas and a wonderful itinerary created.

Amazing service, brilliant ideas and a wonderful itinerary created.

November 2025

21 nights in Kenya and South Africa

We had a wonderful experience with Timbuktu. We were planning a trip to celebrate our 25th wedding anniversary and spoke to the brilliant Millie Trotter who has created an amazing itinerary for us covering both Lamu and South Africa. Millie made it so easy for us and has found us some amazing looking places. We received VIP service and can’t wait to go. 5 stars!! 👏👏👏👏
Very Satisfied

Very Satisfied

November 2025

11 nights in Thailand

Kevin that I worked with listened to what I wanted and presented a trip with the information I gave him. We had to tweak it a couple of times before we settled on the itinerary.
Timbuktu helped make our honeymoon a special one!

Timbuktu helped make our honeymoon a special one!

November 2025

5 nights in Tanzania

We had an absolutely amazing time! We could not have had a better experience. With some luck on our side, we were able to see a river crossing and the big five. Both amazing experiences! We also enjoyed an amazing balloon ride! Both places that we stayed offered different but equally great accommodations, which we were looking for. Every person was so welcoming and offered service beyond what we would ever expect. We also don’t know if it was luck or planned, but all our game drives ended up being private. This trip feels like it would have been impossible to put together without the help of Timbuktu or at the very least much more difficult and stressful. Overall we had a fantastic time and we would definitely recommend you guys to others looking to travel to Africa!
November 2025

7 nights in Kenya

Well planned, and staff helpful.
Good trip

Good trip

November 2025

7 nights in Zimbabwe

We have travelled with Timbuktu several times and always feel we have excellent service from Joanna. Everything was very well organised and Joanna will answer any query very quickly.
November 2025

3 nights in South Africa

Referred by a friend to a direct contact, Jonty, who kindly tailored my first safari to my requests. He's been great about answering questions and staying in touch. I'm looking forward to an intimate experience with a family owned lodge, away from large crowds of people, with ample opportunities to quietly watch the beautiful wildlife of ZA.
Great vacation

Great vacation

November 2025

9 nights in South Africa and Zimbabwe

From the staff to the accommodations, our trip was wonderful. Tessa took our trip instructions and customized it to fit .
Wonderful Trip !

Wonderful Trip !

November 2025

8 nights in Tanzania

Kevin and Timbuktu generated a great trip for us. We took 14 flight in 11 days coming and going from Tanzania. We loved the safari and the hot air balloon safari.
Making a personal holiday - together

Making a personal holiday - together

November 2025

14 nights in South Africa and Namibia

Great planning experience so far (we yet have to go). It was a pleaseure discovering and selecting the better options for our travel style together with the Timbuktu team.
Amazing Shumbalala exoerience!

Amazing Shumbalala exoerience!

November 2025

3 nights in South Africa

Absolutely loved our stay at Shumbalala! Excellent amazing caring staff! Beautiful accommodations! Great safari game drives! Excellent meals! Excellent accommodations! Even had an elephant drink from our private pool We loved the lodge, the accommodations. Meals were excellent! Chefs prepared allergy sensitive food for me. Staff was so caring and genuine! Safari game drives were excellent! We saw big 5 and many more! We even had an elephant come get a drink from our private pool! Amazing! Timbuktu planned an amazing trip with all details well thought out! Great communication and advice before our travel! Flawless!
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As Seen in

11 Condé Nast Traveler Top Travel Specialists 2026

Condé Nast Traveler

No. 1 & No. 2 Tour Operator in Travel + Leisure's Best Awards 2024 & 2025

Travel + Leisure

Best Booking Platform in Women's Health Travel Awards 2025

Women's Health magazine

Travel Specialist voted as Latin America A-List Travel Advisor 2025

Condé Nast Traveler A-List Awards

"Timbuktu can take relatively complex and slightly amorphous travel plans and transform them into a well-organized, perfectly tailored trip."

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