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Reviews

Find out why our guests love us so much

4.9/5

Based on 869 reviews

Feefo
Travel and Leaisure Worlds Best Awards for number 1 tour operator in the world 2024 and number 2 tour operator in the world 2025
We're one of the World's Best Tour Operators!
Voted No.1 in 2024 and No.2 in 2025 by Travel+Leisure
At Timbuktu our mission is to delight our guests every step of the way, from planning to traveling. We're really proud to share all of our guests' feedback.
All reviews are captured by Feefo, an external company to ensure transparency and authenticity. Feefo
April 2025

2 nights in South Africa

From the moment we drove through the gates, the service was impeccable. From snacks, to morning coffees to dinners in rhe evenings. All served with exceptional warmth and detail.
April 2025

15 nights in South Africa, Zimbabwe and Mauritius

Joanna was phenomenal! I would (and have) recommend Timbuktu to anyone thinking about going on a safari. Will be using them again for future safaris we want to take!
Thank you for Exceeding our Expectations - Dream Safari!

Thank you for Exceeding our Expectations - Dream Safari!

March 2025

8 nights in South Africa and Zimbabwe

Jenna and Nadine did an excellent job putting together our dream safari. All details were well executed.
March 2025

9 nights in South Africa and Zimbabwe

Catherine was amazing at helping plan the trip of a lifetime. She was responsive, considerate, and knowledgeable. I would recommend anyone work with Catherine to plan a dream safari experience.
Our dream trip!

Our dream trip!

March 2025

11 nights in Kenya and Rwanda

Jenna has been so attentive while planning our dream trip to East Africa. Jenna's attention to the details has ensured that our gorilla trek and safari will be exactly as we had hoped. Jenna patiently addressed all of our questions, and she has designed an adventure of a lifetime for us.
Great service

Great service

March 2025

7 nights in Zimbabwe

We have used Timbuktu and Joanna in particular many times. Great ideas and service. She resolves any issues quickly. This year Jenna had to step in as Joanna was away and she was equally efficient and helpful.
March 2025

5 nights in Kenya

It was perfect! Jenna and Nadine were super responsive and everything was so simple and easy. They had great recs and helped me with any questions along the way.
March 2025

13 nights in Uganda

Just booked our 2nd trip through Timbuktu. Dealt with Tessa on both occasions and could not recommend her enough. She has adapted our trip 2 or 3 times to get it right and right it is. Timbuktu have great relations with their local providers and they all responded to questions within 24hrs.
Traveling with Timbuktu: Always an Amazing Experience!

Traveling with Timbuktu: Always an Amazing Experience!

March 2025

10 nights in Kenya and Uganda

I’ve planned several trips with Timbuktu—Southeast Asia, Tanzania, Kenya, Egypt, and Uganda—and each experience has been incredible. The planning process is seamless, and I truly appreciate the companionship and insights from the travel specialists. Meg, in particular, is fantastic. She’s always on top of everything, from the initial planning stages to the trip itself and even after we return. I highly recommend traveling with Timbuktu!
Wonderful attention to detail helping us plan a family trip of a lifetime

Wonderful attention to detail helping us plan a family trip of a lifetime

March 2025

10 nights in Rwanda and Tanzania

Joanna Rigby-Jones and Nadine Levers have been excellent sources of suggestions, bookings, and ideas to help our family plan the trip of a lifetime to start in Kigali, Rwanda to experience the Gorillas and other primates, then on to the Serengeti plains in Tanzania for the big 5! Our daughters will join us so Joanna and Nadine have been extremely informative and helpful regarding visas, vaccines and flights. After our girls return to the US, my husband and I will continue to South Africa to be based in and around Cape Town for more nature, culture, wine and art. Finally, they're helping us plan a final leg of this heavenly journey to Mauritius for some R&R, surfing, diving, swimming with dolphins and perhaps surfing for my husband. We are grateful for their accessibility and swift responses to our questions. We're confident in Timbuktu Travel's network to provide a world class experience! 5 stars!
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As Seen in

11 Condé Nast Traveler Top Travel Specialists 2025

Condé Nast Traveler

No. 1 & No. 2 Tour Operator in Travel + Leisure's Best Awards 2024 & 2025

Travel + Leisure

Best Booking Platform in Women's Health Travel Awards 2025

Women's Health

Travel Specialist voted as Latin America A-List Travel Advisor 2025

Latin America A-List Travel Advisor

"Timbuktu can take relatively complex and slightly amorphous travel plans and transform them into a well-organized, perfectly tailored trip."

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