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Reviews

Find out why our guests love us so much

4.9/5

Based on 884 reviews

Feefo
Travel and Leaisure Worlds Best Awards for number 1 tour operator in the world 2024 and number 2 tour operator in the world 2025
We're one of the World's Best Tour Operators!
Voted No.1 in 2024 and No.2 in 2025 by Travel+Leisure
At Timbuktu our mission is to delight our guests every step of the way, from planning to traveling. We're really proud to share all of our guests' feedback.
All reviews are captured by Feefo, an external company to ensure transparency and authenticity. Feefo
Professionally perfect

Professionally perfect

February 2024

12 nights in Zambia

We enjoyed the professional manner in which they dealt with our requests and bookings . All the Ts were crossed which is great when you are going to the unknown. Yes i would highly recommend Timbuktu and we look forward to our trip.
We were delighted with the outcome of the Timbuktu planning process

We were delighted with the outcome of the Timbuktu planning process

February 2024

14 nights in Tanzania and Kenya

Generally excellent. We very much enjoyed each of the 5 facilities we visited, even the order they came in. We were shepherded from place to place expertly, with the staff of each facility aware of what was needed too get us to the next connection. We had a absolutely wonderful trip. Thanks. Only issue was with the new Kenya eTA system and our ability to enter Kenya twice.
February 2024

9 nights in Kenya

Jonty was so helpful putting together several itineraries, landing us the most perfect trip from start to finish. This is my second time using Timbuktu and will certainly not be my last! Every little detail was greatly appreciated and made a trip of a lifetime for us!
February 2024

7 nights in South Africa

Charlotte has been such a great travel agent. She's knowledgeable, kind, and always responds quickly to questions. She's made the booking process easy.
Creativity and Flexibility

Creativity and Flexibility

February 2024

17 nights in Kenya and Madagascar

Not only did they listen to who we were and what we wanted, and create modifications to suit, but when life gave us an unexpected bump and changes were needed, they worked with us to find solutions. Highly recommended.
Great Service

Great Service

February 2024

8 nights in Uganda and Kenya

The agent was attentive to all our needs and desires and tailored the trip perfectly. I would use them again to book a trip.
February 2024

15 nights in Kenya, Tanzania and Uganda

Service, knowledge and arrangements were all excellent
Amazing!

Amazing!

February 2024

7 nights in Kenya

Everything was seamless! I had a lot of hesitations booking a trip with a travel agency, as I've never done it before. However, Timbuktu answered ALL my questions beforehand which eased my anxiety, and the trip was perfect.
Excellent agency

Excellent agency

February 2024

17 nights in Thailand

This travel agency was excellent. Communication was wonderful!
Honeymoon African Safari and Mauritius

Honeymoon African Safari and Mauritius

February 2024

13 nights in Zimbabwe, South Africa and Mauritius

We organised our honeymoon with Charlotte who was very kind and a great listener. She very patiently listened to all our requests and was able to do multiple itirations of our plan to achieve our perfect itinerary. She gave great advice on where to go and in which order for our African safari. The lodges she chose were beautiful and was able to get an awesome safari experience. The Paradise Cove in Mauritius was a beautiful relaxing magical end to our safari. Would definitely recommend Timbuktu to anyone wanting to plan their honeymoon.
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As Seen in

11 Condé Nast Traveler Top Travel Specialists 2025

Condé Nast Traveler

No. 1 & No. 2 Tour Operator in Travel + Leisure's Best Awards 2024 & 2025

Travel + Leisure

Best Booking Platform in Women's Health Travel Awards 2025

Women's Health

Travel Specialist voted as Latin America A-List Travel Advisor 2025

Latin America A-List Travel Advisor

"Timbuktu can take relatively complex and slightly amorphous travel plans and transform them into a well-organized, perfectly tailored trip."

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