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Reviews

Find out why our guests love us so much

4.9/5

Based on 836 reviews

Feefo
Travel and Leaisure Worlds Best Awards for number 1 tour operator in the world 2024 and number 2 tour operator in the world 2025
We're one of the World's Best Tour Operators!
Voted No.1 in 2024 and No.2 in 2025 by Travel+Leisure
At Timbuktu our mission is to delight our guests every step of the way, from planning to traveling. We're really proud to share all of our guests' feedback.
All reviews are captured by Feefo, an external company to ensure transparency and authenticity. Feefo
Excellent Customer Service

Excellent Customer Service

November 2023

12 nights in Argentina and Chile

Carola was so helpful and responsive from planning all the way through the trip. We ended up needed quite a bit of help once we were actually on the trip, and she was an excellent resource.
Malawi--well taken care of for our first trip there.

Malawi--well taken care of for our first trip there.

November 2023

38 nights in South Africa and Malawi

We did have one glitch on our trip, which didn't start because of them, but it was a little tough to get through. We did solve the issue ourselves, and it didn't ruin our trip at all. We did end up losing a night at a nice game lodge though. Jeffi helped us plan our trip and understood well the style of travel we wanted.
Five star service from start to finish

Five star service from start to finish

November 2023

15 nights in Uganda and Kenya

From the moment we landed in Uganda all the way to our departure gate every single detail was smooth. Couldn’t have asked for better service
Best vacation ever

Best vacation ever

October 2023

10 nights in Kenya and Seychelles

One of the best vacations we have ever had. We planned a last minute trip to Kenya and the Seychelles and had no time for research. We put our trust in Jenna and she did not disappoint. Everything was exceptional - from the partners that meet us at our destination, to the accommodations, to the food and service. It was an experience of a lifetime.
Looking forward!

Looking forward!

October 2023

14 nights in South Africa

Planning the trip has been very enthusiastic.I love the planning tool that started the process. I cannot wait to travel my itinerary!
Incredible service

Incredible service

October 2023

12 nights in South Africa

Incredible service by our agent. Unfortunately, due to a medical issue we weren't able to go, but she worked tirelessly to get our money back. It would have been an amazing trip and we plan on rebooking as soon as we can.
Convenient

Convenient

October 2023

13 nights in Uganda and Tanzania

Very convenient to craft shops, airlines, snd botanical gardens. Good good and friendly staff
Worry free travel, trust Timbuktu!

Worry free travel, trust Timbuktu!

October 2023

10 nights in Morocco

Catherine has helped plan two amazing trips for me. She has always listened to what I was looking for and my budget and put together an amazing trip! Such great customer service and response rate. I would not travel any other way
Amazing from start to finish.

Amazing from start to finish.

October 2023

10 nights in South Africa, Zimbabwe and Mozambique

I will definitely us them again. I was nervous about the trip because it had so many parts that had too line up. With four flights to four different parts of Africa, I was sure something would go wrong but it was perfect. I started with Kristen who was very patient and responsive with all of my questions and changes. Kristen went on maternity leave and I was passed to Catherine who was just as helpful and responsive as the trip got closer and my questions continued.
Argentina Trip of a Lifetime!

Argentina Trip of a Lifetime!

October 2023

9 nights in Argentina

My husband and I both turned 40 this year and it was our 10 year wedding anniversary. To celebrate we booked a trip through Timbuktu to explore Argentina. We were connected to a very experienced travel expert for South America, who planned everything based on where we wanted to visit. We visited Mendoza, Ushuaia, El Calafate, Buenos Aires, and Iguazu Falls for a total of 10 days. It was a world-wind trip, but we wouldn't have changed anything for everything we got to experience! The local guides were all very knowledgeable and helpful with everything we needed. We cannot wait to plan out next big adventure with Timbuktu!
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As Seen in

11 Condé Nast Traveler Top Travel Specialists 2025

Condé Nast Traveler

No. 1 & No. 2 Tour Operator in Travel + Leisure's Best Awards 2024 & 2025

Travel + Leisure

Best Booking Platform in Women's Health Travel Awards 2025

Women's Health

Travel Specialist voted as Latin America A-List Travel Advisor 2025

Latin America A-List Travel Advisor

"Timbuktu can take relatively complex and slightly amorphous travel plans and transform them into a well-organized, perfectly tailored trip."

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