Reviews

I cannot thank you enough for organizing such a phenomenal journey to Africa. From the seamless coordination to the thoughtfully curated experiences, every detail was handled perfectly. The itinerary reflected an incredible understanding of what we were hoping to experience. Every destination, accommodation, and activity was beyond our expectations. Your team truly delivered an unforgettable adventure that has left a lasting impression on us. This trip was life-changing, and I deeply appreciate the effort you put into making it so special. I’ll definitely be recommending your services to others.

It’s absolutely true! We feel incredibly fortunate to have found you. While searching online, I came across your website, and you truly stood out. You make everything so easy, friendly, and professional. My husband and I are already thinking about having the next trip organized by you.

Timbuktu is a great platform that makes it easy to plan your dream adventure. Timbuktu also does a great job of taking the stress away while on vacation with their local partners. I would highly recommend Timbuktu.

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From the trip's inception to its end, Annie and Daniel from Timbuktu were with me every step of the way. Annie and I had many meetings so that I could design the perfect trip for my family. She helped me tailor a trip that catered to all our desires and also addressed all our reservations. The team was always available and very responsive, impressively so. In the weeks leading up to the trip, I received multiple reminder emails about packing gear, paperwork, etc. I had some trouble applying for the visas online given a clunky electronic system, and Annie hopped on a call with me immediately. I loved the "bon voyage" email I received before departure and the "welcome home" email I received on my return. Annie and the team went above and beyond. The service far exceeded expectations.

They are the best ! Unbelievable service, especially when I was having difficulty with airline tickets. They always called/emailed back immediately on my itinerary issues.

I started researching this trip over 2 years ago. I came upon Timbuktu while researching various travel agencies. I was very impressed with being able to get a quote after I totally customized my itinerary. We dealt with Kristen & Daniel. Kristin was very knowledgeable about East Africa and helped us refine our trip and made it a once in a lifetime adventure. They check-in every so often over the 2 years and kept us informed of any changes. The local agencies they work with in Kenya, Tanzania & Uganda are experts regarding Safaris & Gorilla Trekking and they made our overall experience so much better. While on our trip, one of the airlines cancelled and rebooked one of our flights which would have caused us to miss out gorilla trekking. Daniel worked through the problem and got us back on track. I tell everyone about Timbuktu.

Tessa guided us thru different options and the price we picked was quite evident as we chose different options. Pickup snd drop off and transfers were well planned and very smooth.Our experience overall was great with a few things to improve . Thanks

Second time working with Catherine on a complex trip that changed several times and it has been an incredible experience. Excellent advice, fully focused on making it a fabulous trip. This is exactly why using a travel agent is worth it. I have been recommending Timbuktu to family and friends and will continue to do so

I’ve now had 2 trips booked with Timbuktu and both were almost perfect. I will definitely use them again if I have any future trips. Joanna actually helped me with both trips. She is quick to respond to all emails and is so pleasant to work with. I will definitely hope to work with her again!