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Reviews

Find out why our guests love us so much

4.9/5

Based on 869 reviews

Feefo
Travel and Leaisure Worlds Best Awards for number 1 tour operator in the world 2024 and number 2 tour operator in the world 2025
We're one of the World's Best Tour Operators!
Voted No.1 in 2024 and No.2 in 2025 by Travel+Leisure
At Timbuktu our mission is to delight our guests every step of the way, from planning to traveling. We're really proud to share all of our guests' feedback.
All reviews are captured by Feefo, an external company to ensure transparency and authenticity. Feefo
Knowledgeable and clear communication.

Knowledgeable and clear communication.

September 2023

3 nights in Chile

We worked with Carola for a trip to Patagonia. She is very knowledgeable of the area and immediately gave us an itinerary we could work with. Communication was swift and clear. Their website is a great tool to help with the process step by step. We’re looking forward to our trip.
Awesome experience, highly recommend!

Awesome experience, highly recommend!

September 2023

21 nights in Uganda, Kenya and Tanzania

From the beginnings of planning our trip through coming home, we never questioned Timbuktu's expertise or support for our travels.
September 2023

14 nights in Rwanda and Tanzania

Guides were outstanding and logistics were executed flawlessly.
So impressed with this service - already want to book my next trip!

So impressed with this service - already want to book my next trip!

August 2023

10 nights in South Africa

I was overwhelmed with timing, flights, locations in planning a family trip to South Africa and I could not believe how much easier Timbuktu made my trip planning. The ability to choose your location, the comparison of lodges, coupled with the quick and reliable team made this incredibly easy. I've been impressed with the specifics and to-do lists that Timbuktu has provided (also removing a lot of stress). And the staff has been so helpful, looking into very specific circumstances that have made our trip even more personal.
August 2023

13 nights in Tanzania

Jenna was very patient with me as we planned my itinerary! She worked tirelessly to see that I was able to schedule all of my must sees on my African safari. I am so stoked for this bucket list trip :)
Trip of a Lifetime!

Trip of a Lifetime!

August 2023

25 nights in South Africa, Zambia and Namibia

I booked our Southern Africa trip of a lifetime through Timbuktu because of the website as I wanted to build the trip myself not have to conform to a pre-planned package. Once the trip started to manifest, Tessa from Timbuktu reached out and all of the sudden things were happening. I had built the trip in a very linear fashion and Tessa knew that the internal flights didn’t work that way, so she helped rearrange the trip in a way that actually worked logistically. Furthermore, she recommended a lodge that wasn’t on our radar and it ended up being a spot on recommendation for my husband and I. We loved it and would absolutely come back with family/friends. Overall, everything went smoothly and according to plan with no hiccups. When people were supposed to meet us, someone met us. I felt incredibly well taken care of and was able to leave worries at home. Will 100% use Timbuktu in the future and recommend to everyone. (I just want them to add more destinations like Australia/N.Z. and Europe).
Seamless planning experience plus lovely trip planned to perfection

Seamless planning experience plus lovely trip planned to perfection

August 2023

11 nights in Kenya and Seychelles

I had a wonderful experience with the travel expert who helped me, Jeffi. They were always prompt in responding to my queries, requests, and concerns, which made the planning process much smoother than if I had done it by myself. Also, we loved everything on our trip. Everything was planned to perfection and we were treated very kindly throughout the whole trip.
Africa at her best!

Africa at her best!

August 2023

19 nights in South Africa, Botswana, Zimbabwe and Mozambique

We have experienced an unforgetable vacation in Botswana, Zimbabwe and Mozambique. The journey started with building up the itinarary with Jonty and his team in November last year. Finally we came to the adventure as we have had in July. Everyting was well organized. All stays, activities and travels! We saw Africa at her best! Thank you, Timbuktu Travel and especially Jonty and his team. We will meet in the near future for sure!
Jenna provided excellent service and communication.

Jenna provided excellent service and communication.

August 2023

4 nights in Tanzania

excellent communication with Jenna. I won't know until we go to the hotel whether or not it was the right choice for us. But i really enjoyed working with Jenna.
Planning to go to South Africa-Do yourself a favor and enlist Jonty Medcalf

Planning to go to South Africa-Do yourself a favor and enlist Jonty Medcalf

August 2023

6 nights in South Africa

Jonty Medcalf at Timbuktu Travel planned a fabulous South African vacation/safari for our family. He presented me with great options and then made adjustments based on our needs. The final itinerary was fantastic and checked all the boxes of things we wanted to experience in South Africa.
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As Seen in

11 Condé Nast Traveler Top Travel Specialists 2025

Condé Nast Traveler

No. 1 & No. 2 Tour Operator in Travel + Leisure's Best Awards 2024 & 2025

Travel + Leisure

Best Booking Platform in Women's Health Travel Awards 2025

Women's Health

Travel Specialist voted as Latin America A-List Travel Advisor 2025

Latin America A-List Travel Advisor

"Timbuktu can take relatively complex and slightly amorphous travel plans and transform them into a well-organized, perfectly tailored trip."

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