Reviews

Very friendly and made the trip planning easy. Knowledgeable about the region and the various options for activities, accommodations and logistics. Can’t wait to go!

Timbuktu helped us to customize our trip plans for a visit to East Africa. We had some ideas about what we were looking for based on one past visit, and this time we had very specific ideas in mind. Our agent, Jonty, was extremely attentive to our preferences and requests, and made recommendations based on this. He was patient and worked through many rounds of revision in the plan, helping us weigh the pros and cons. He coordinated some custom activities on our trip based on our interest, and he also made sure we had all the logistical information. For a trip that had so many connections and moving parts, we were never in a place where we did not know what was going to happen next, and everything that Timbuktu was responsible for went off without a hitch. I know that a lot of people who are planning such a trip will look to places like Trip Advisor and other reviews to try to figure out the best way of planning, since it is not necessarily the kind of trip that you want to plan on your own. And one is putting a lot of trust in a company's hands when you are doing something that is so remote. I cannot recommend Timbuktu highly enough.

Great service and good experience all around. Had a wonderful trip thanks to Timbuktu.

Timbuktu helped put together a trip of a lifetime for us through Masai Mara, Serengeti and Ngorongoro. We provided our wishes to them, and Annie and the company arranged flights and accommodation that best suited our budget. They arranged for people to meet us on arrival in Nairobi (where we started our safari), and everything went smoothy for each translocation, just as they had arranged. When our final flight to Nairobi was cancelled by the airline, they readily stepped forward to reimburse us the taxi ride we were forced to take as an alternative. We are extremely happy with all they did for us.

When a last-minute change of travel plans opened an opportunity for our family of four to take a 10-day Kenya safari tour, Tessa of Timtuktu worked out an itinerary in a matter of days that featured high-quality full-service accommodations and personal safari and Nairobi guided tours. Our stay at the Mara Bush Houses was enchanting! With key logistical hurdles taken care of by Tessa and her in-country partners, we could relax and focus on enjoying the wonders of Kenya! It was the trip of a lifetime!

We worked with Carola for a trip to Patagonia. She is very knowledgeable of the area and immediately gave us an itinerary we could work with. Communication was swift and clear. Their website is a great tool to help with the process step by step. We’re looking forward to our trip.

From the beginnings of planning our trip through coming home, we never questioned Timbuktu's expertise or support for our travels.

Guides were outstanding and logistics were executed flawlessly.

I was overwhelmed with timing, flights, locations in planning a family trip to South Africa and I could not believe how much easier Timbuktu made my trip planning. The ability to choose your location, the comparison of lodges, coupled with the quick and reliable team made this incredibly easy. I've been impressed with the specifics and to-do lists that Timbuktu has provided (also removing a lot of stress). And the staff has been so helpful, looking into very specific circumstances that have made our trip even more personal.

Jenna was very patient with me as we planned my itinerary! She worked tirelessly to see that I was able to schedule all of my must sees on my African safari. I am so stoked for this bucket list trip :)