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Reviews

Find out why our guests love us so much

4.9/5

Based on 869 reviews

Feefo
Travel and Leaisure Worlds Best Awards for number 1 tour operator in the world 2024 and number 2 tour operator in the world 2025
We're one of the World's Best Tour Operators!
Voted No.1 in 2024 and No.2 in 2025 by Travel+Leisure
At Timbuktu our mission is to delight our guests every step of the way, from planning to traveling. We're really proud to share all of our guests' feedback.
All reviews are captured by Feefo, an external company to ensure transparency and authenticity. Feefo
Great itinerary and fabulous accomodation

Great itinerary and fabulous accomodation

July 2023

10 nights in South Africa

Charlotte listen to our wish list for our family trip to South Africa and came up with a great itinerary for us with some fabulous accommodation.
Excellent Service

Excellent Service

July 2023

6 nights in Chile

Carola was very helpful and patient. Excellent service.
Great Trip.Planners

Great Trip.Planners

July 2023

14 nights in Chile

Awesome customer service and knowledable about places and things to do! Ask me again after our trip! Carola is terrific!!
Excellent communication, and all travel needs met.

Excellent communication, and all travel needs met.

July 2023

7 nights in South Africa and Zambia

Excellent communication from Ms. Jenna Stockman. Every question and concern that we had was addressed to our satisfaction in record time. What impressed us the most was the quality of the communication- clear and direct. This made our travel plans easier and most enjoyable. Jenna understood our needs and suggested lodges based on that. We will be revisiting these places again. We are planning our vacation for next year, and we will definitely go through Timbuktu as they have gone above and beyond in this experience.
July 2023

13 nights in Botswana and Zambia

Great service from Tessa
Memorable family holiday

Memorable family holiday

July 2023

12 nights in South Africa

Timbuktu put together a wonderful series of hotels and a game lodge, excellent drivers and airport transfers which combined with South African food and friendliness made for a truly memorable family holiday.
July 2023

11 nights in South Africa, Zambia and Botswana

We had great service from the time we started planning (with Tessa), throughout the actual trip and even at the end (we had someone from Timbuktu who met us when we were connecting out of Botswana to South Africa, which was a pleasant surprise - they helped us get check in and through security). A top notch operation. We would not hesitate to use them again.
July 2023

10 nights in South Africa

Everything went exactly according to plan. The lodges were great with Becks being outstanding for its food and Sabi Sands outstanding for its wildlife. Have already recommended Jenna to a friend who is considering a similar trip and will not hesitate to use her services again.
Perfect company to deal with!

Perfect company to deal with!

July 2023

14 nights in Tanzania

They understood what I was looking for spot on! They found the perfect places to stay and the safari was way above expectations! They answered all my questions and concerns no matter how silly they were. Everything was made easy to understand, and went flawlessly.
very very happy with our trip

very very happy with our trip

July 2023

15 nights in South Africa, Zimbabwe and Botswana

yes i would recommend as i have stated several times in other surveys very receptive to our requests, reliable vendors and very happy with accommodations
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As Seen in

11 Condé Nast Traveler Top Travel Specialists 2025

Condé Nast Traveler

No. 1 & No. 2 Tour Operator in Travel + Leisure's Best Awards 2024 & 2025

Travel + Leisure

Best Booking Platform in Women's Health Travel Awards 2025

Women's Health

Travel Specialist voted as Latin America A-List Travel Advisor 2025

Latin America A-List Travel Advisor

"Timbuktu can take relatively complex and slightly amorphous travel plans and transform them into a well-organized, perfectly tailored trip."

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