Reviews

Find out why our guests love us so much

4.9/5

Based on 869 reviews

Travel and Leaisure Worlds Best Awards for number 1 tour operator in the world 2024 and number 2 tour operator in the world 2025

We're one of the World's Best Tour Operators!

Voted No.1 in 2024 and No.2 in 2025 by Travel+Leisure

At Timbuktu our mission is to delight our guests every step of the way, from planning to traveling. We're really proud to share all of our guests' feedback.

All reviews are captured by Feefo, an external company to ensure transparency and authenticity.

Excellent customer service!

July 2023

6 nights in Botswana

This was our second safari planned by Jonty. We loved every minute of it! We traveled to Maun and a representative met us there to make sure we got on our small plane to our first camp. He was also in Maun when we returned. Our 2 camps were exactly what we hoped for and more! Jonty was patient with us throughout the planning phase and welcomed us home from our trip.

Mark Fryer

June 2023

17 nights in South Africa, Zimbabwe and Mozambique

This was our first African safari and from the first inquiry email to the last email wanting to know how the trip went, Jonty was always available and set up the perfect African trip. All of our transfers were on time and the whole vacation went off without a problem. I would highly recommend Timbuktu and Jonty to anyone interested in travelling to any of the countries that they cover.

Guest

June 2023

9 nights in Namibia

I used Timbuktu Travel to arrange a special trip to Namibia. Their service was great and I ended up having a wonderful trip.

Guest

Totally worth it!

June 2023

9 nights in Tanzania and Kenya

Timbuktu was incredibly helpful in assisting us with booking our safari! They answered all our questions and provided helpful advice and suggestions. For a big trip like this, it’s worth to spend a little more to for guidance.

Corey Bordine

Say Yes! I am a repeat client because of Jonty & Timbuktu's level of detail

June 2023

3 nights in Namibia

Highly recommend. Jonty is the best. I have used him and Timbuktu many times, as well as, other Cape Town agencies. I have a choice...and I 100% choose Jonty. No question.

Guest

So far so good with Timbuktu

June 2023

12 nights in Argentina and Chile

I have only just booked with Timbuktu but so far my travel consultant Carola has been FABULOUS! She has taken a lot of time with me to understand what I want to do and has provided great detail on options. We worked on several iterations and finally arrived at a great itinerary. I hope the trip goes as well as the planning! Will let you know after the trip.

Guest

Can't say enuf good things about you

June 2023

13 nights in Egypt and Jordan

Can't say enuf good things about you

David Hoover

June 2023

5 nights in Ecuador

Carola Fresno, Travel Specialist Was AMAZING ! Very Prompt (even when I wasn't!) Answered all my questions / Concerns / Issues! Will use Carola Fresno Travel Specialist again fir Future Trips !

Micah Gunthorpe

Flawless and insightful

June 2023

21 nights in South Africa

Catherine was excellent. The itinerary was great and demonstrated insider knowledge we never would have been able to discover on our own. She also stuck to my budgetary requirements.

Kristine Montero

My trip was AMAZING! Meg went above & beyond to make a trip of a lifetime:)

June 2023

11 nights in Botswana and Zimbabwe

AMAZING! :) 😀 Meg is the best! She listened & made an unforgettable trip of a lifetime for me (she should get a raise) Thanks Meg I will tell everyone to book thru Timbuktu

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