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Reviews

Find out why our guests love us so much

4.9/5

Based on 869 reviews

Feefo
Travel and Leaisure Worlds Best Awards for number 1 tour operator in the world 2024 and number 2 tour operator in the world 2025
We're one of the World's Best Tour Operators!
Voted No.1 in 2024 and No.2 in 2025 by Travel+Leisure
At Timbuktu our mission is to delight our guests every step of the way, from planning to traveling. We're really proud to share all of our guests' feedback.
All reviews are captured by Feefo, an external company to ensure transparency and authenticity. Feefo
Amazing trip and amazing service!

Amazing trip and amazing service!

November 2022

18 nights in South Africa, Zimbabwe and Seychelles

Timbuktu was incredible to work with! Every detail was taken care of and everything went perfectly on our trip. All of the accommodations, guides and other suppliers were fantastic. Catherine did a great job making our honeymoon trip extra special. It really was the trip of a lifetime. We will definitely use them again. Highly recommend!
Timbuktu is easy to use and budget-friendly

Timbuktu is easy to use and budget-friendly

November 2022

9 nights in South Africa

Timbuktu's experiences are very easy to customize in order to match the trip you want to your budget. Joanna Rigby-Jones was an amazing trip coordinator. Can't wait to book another trip.
Just about as easy as can be

Just about as easy as can be

November 2022

7 nights in Zimbabwe, Namibia and Botswana

Very easy booking and adjusting our African Safari thru them.
Absolutely excellent trip - they make you feel like a VIP!

Absolutely excellent trip - they make you feel like a VIP!

November 2022

8 nights in Kenya and Tanzania

Absolutely amazing trip. Annie from Timbuktu was very responsive via email and always answering all of my questions or concerns. She redesigned the trip several times after hearing what I was looking for, the price range and for how long. Then on the trip, it was next level service. Someone was waiting for me in the airport, helped me get through customs expediently and made sure I was completely taken care of. As my trip involved many flights to different parts of Kenya or Zanzibar, a driver always picked me up and brought me where to go. During a long break between flights, a driver even took me to the Karen Blixen museum and giraffe feeding in Nairobi, two things I was not even expecting. I would highly highly recommend this company to anyone who is looking to do a trip in Africa and does not want to have to worry about logistics themselves.
They booked the trip I wanted and made the changes I needed quickly.

They booked the trip I wanted and made the changes I needed quickly.

November 2022

14 nights in Tanzania

They responded fairly fast what with time difference. Yes, so far I would book with them again but can’t say until I have done the trip to see if it all works out. It’s hard to review something you haven’t done yet. The booking part has been good.
November 2022

13 nights in South Africa

Service was attentive, thoughtful and precisely what we wanted in a holiday. Megs in particular was really helpful in sorting all the arrangements. Her comms throughout made us feel special. I would absolutely use Timbuktu again and would highly recommend them for anyone considering a bespoke holiday.
They made our multi-stop safari work seamlessly.  Well worth the money!

They made our multi-stop safari work seamlessly. Well worth the money!

October 2022

14 nights in Kenya

From the beginning Jenna listened to our desires. She was incredibly knowledgeable about Kenya in general and particularly the areas we wanted to visit. She offered great suggestions to really help us tailor the trip to not just meet but to exceed our expectations. We would recommend them highly to our friends and family. First class all the way!
A very memorable African trip

A very memorable African trip

October 2022

14 nights in Uganda, Tanzania and Kenya

Jenna designed a great itinerary! We met wonderful people, stayed in interesting and unique places and ate great food! There was a lot of travel between all the places we visited and had hardly any issues. And all the drivers and guides that were chosen for us were absolutely amazing! They really made the trip perfect!
Where do I put the sixth star?

Where do I put the sixth star?

October 2022

3 nights in South Africa

Very professional and helpful. Always on top of things and with a smile. Thank you again, Jonty, for an amazing experience!
Wonderful service!

Wonderful service!

October 2022

10 nights in South Africa and Zambia

Just the whole planning process went really well. We hit a snag towards the end. No ones fault. Maybe a heads up about the thing woulda been nice since it happens frequently aparently. But we were able to rrsolve it. Then the trip went so smoothly which is important when traveling in a foreign country because youre kinda helpless. I recommend them for sure and would use them again.
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As Seen in

11 Condé Nast Traveler Top Travel Specialists 2025

Condé Nast Traveler

No. 1 & No. 2 Tour Operator in Travel + Leisure's Best Awards 2024 & 2025

Travel + Leisure

Best Booking Platform in Women's Health Travel Awards 2025

Women's Health

Travel Specialist voted as Latin America A-List Travel Advisor 2025

Latin America A-List Travel Advisor

"Timbuktu can take relatively complex and slightly amorphous travel plans and transform them into a well-organized, perfectly tailored trip."

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