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Reviews

Find out why our guests love us so much

4.9/5

Based on 884 reviews

Feefo
Travel and Leaisure Worlds Best Awards for number 1 tour operator in the world 2024 and number 2 tour operator in the world 2025
We're one of the World's Best Tour Operators!
Voted No.1 in 2024 and No.2 in 2025 by Travel+Leisure
At Timbuktu our mission is to delight our guests every step of the way, from planning to traveling. We're really proud to share all of our guests' feedback.
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CAN’T  WAIT TO TAKE THIS TRIP.

CAN’T WAIT TO TAKE THIS TRIP.

January 2023

12 nights in Kenya and Tanzania

Annie was great in every way: patient, made great suggestions, let us change things around and so knowledgeable about the area. we have total trust in her.
Jeffi’s f/u, suggestions and knowledge differentiated Jeffi & was the diff

Jeffi’s f/u, suggestions and knowledge differentiated Jeffi & was the diff

January 2023

9 nights in Tanzania

Jeffi’s f/u, suggestions and knowledge differentiated her from the other safari cos we were talking too. This will be our 2nd family safari, this time will be with our grands. Jeffi came up with a great itinerary that will make this experience a life time memory. Thank u Jeffi
Wonderful service

Wonderful service

December 2022

10 nights in South Africa, Zimbabwe and Botswana

Timbuktu Travel was very attentive to my requests and responded quickly with all communication. I felt they were invested in helping us have a good experience. They helped plan the details of what I believe will be an incredible trip and for that I am very grateful. I would absolutely work with them again.
Great company to help organise your holiday without being pushy

Great company to help organise your holiday without being pushy

December 2022

17 nights in Zimbabwe and South Africa

Charlotte helped arrange our South Africa trip for next year. She was really helpful and had lots of recommendations and suggestions. It really helped that she has been to the places that we wanted to visit and could give her personal experiences. Charlotte was really responsive and was not at all pushy. She amended the itinerary to fit our needs.
December 2022

11 nights in South Africa

I did a self-drive tour in Souh Africa. Kristin designed a great itinerary for me. She was also helpful in providing recommendations/suggestions. All of the accomodations were great. I can't wait to book another trip. At the time of booking, Kristin was very responsive and always answered all of my questions or concerns.
December 2022

10 nights in South Africa

As a solo female traveler, the Timbuktu Travel experience ticked a lot of boxes for me. First, the level of dedication from my agent, Joanna, was incredible. I emphasize incredible because one of the best features of this travel service is the website...where you can search thru amazing options for countries and lodging and create the trip of your dreams. I planned 2 trips (South Africa / Zambia) with the use of their website and Joanna brought them to life with her expert guidance and realistic view points. Her work with the ground teams meant that no detail was missed. This allowed me to feel safe in all my travels and enjoy the incredible experience that Africa offers.
Very helpful!

Very helpful!

December 2022

2 nights in South Africa

Jonty was supper helpful and gave us so many suggestions which was great. Would recommend Timbuktu!
We will use Timbuktu again and recommend them highly.

We will use Timbuktu again and recommend them highly.

December 2022

13 nights in South Africa and Zambia

This was our first travel to Africa and frankly, planning it to meet our hopes and expectations was daunting. I can't remember how we stumbled onto Timbuktu but so thankful we did. Catherine listened to what we wanted to experience and she matched it to our personal travel style and personalities. So good.
Joanna & Timbuktu make planning big trips a breeze!

Joanna & Timbuktu make planning big trips a breeze!

December 2022

13 nights in Egypt

Joanna is the BEST!!! This is our second time booking a major trip with Timbuktu and second time with Joanna. She continues to exceed expectations with her exceptional service. She is always patient and more than helpful in providing recommendations/suggestions. And if there is ever an issue that arises, she is very quick to present solution options and alternatives. Specifically this time Joanna searched high and low for options for our Nile cruise boat when we found our first picks no longer had availability and ended up finding a brand new boat that met our desired criteria. Then, when, a week before we departed for our trip itself and learned the ship we were booked on ended up giving us the boot in favor of a private charter, she informed us immediately and made sure we were set on another ship that they moved our reservation to.
Great

Great

December 2022

6 nights in Botswana and Zimbabwe

Great service! Catherine was very helpful ! definitely will recommend
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As Seen in

11 Condé Nast Traveler Top Travel Specialists 2025

Condé Nast Traveler

No. 1 & No. 2 Tour Operator in Travel + Leisure's Best Awards 2024 & 2025

Travel + Leisure

Best Booking Platform in Women's Health Travel Awards 2025

Women's Health

Travel Specialist voted as Latin America A-List Travel Advisor 2025

Latin America A-List Travel Advisor

"Timbuktu can take relatively complex and slightly amorphous travel plans and transform them into a well-organized, perfectly tailored trip."

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