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Reviews

Find out why our guests love us so much

4.9/5

Based on 884 reviews

Feefo
Travel and Leaisure Worlds Best Awards for number 1 tour operator in the world 2024 and number 2 tour operator in the world 2025
We're one of the World's Best Tour Operators!
Voted No.1 in 2024 and No.2 in 2025 by Travel+Leisure
At Timbuktu our mission is to delight our guests every step of the way, from planning to traveling. We're really proud to share all of our guests' feedback.
All reviews are captured by Feefo, an external company to ensure transparency and authenticity. Feefo
Helpful and Attentive

Helpful and Attentive

December 2022

26 nights in India

Meg is very responsive and listened to what we wanted in our itinerary and then made it happen. She was always available and helpful in planning our trip. We can't wait to visit India!
Everything was perfect, exceeded our expectations.

Everything was perfect, exceeded our expectations.

November 2022

26 nights in South Africa and Mozambique

Our travel agent,Kristin, had everything planned perfectly. Our accommodations were exactly what we wanted. All of our transfers were on time, friendly drivers, and very accommodating to our needs. The safari camps were above and beyond our expectations, the staff was so friendly and attentive. The same with our accommodations and experience in Mozambique, we were very impressed. All of our meals were so fresh and delicious.
A great partnership

A great partnership

November 2022

15 nights in South Africa, Botswana and Zimbabwe

Kristin Jessup was exceptional from first contact. She listened and we collaborated to get a great itinerary that met our needs. She was proactive and responsive, as well as knowledgeable and attentive to detail.
November 2022

19 nights in South Africa, Botswana and Mozambique

This trip was (almost) two years in the making. Kristin Jessup was quick to respond to questions that came up over those many months. She also suggested and worked with us to find the perfect safari locations based on our interests and activity levels.
November 2022

3 nights in Kenya

I was satisfied with the Timbuktu services.
Amazing trip and amazing service!

Amazing trip and amazing service!

November 2022

18 nights in South Africa, Zimbabwe and Seychelles

Timbuktu was incredible to work with! Every detail was taken care of and everything went perfectly on our trip. All of the accommodations, guides and other suppliers were fantastic. Catherine did a great job making our honeymoon trip extra special. It really was the trip of a lifetime. We will definitely use them again. Highly recommend!
Timbuktu is easy to use and budget-friendly

Timbuktu is easy to use and budget-friendly

November 2022

9 nights in South Africa

Timbuktu's experiences are very easy to customize in order to match the trip you want to your budget. Joanna Rigby-Jones was an amazing trip coordinator. Can't wait to book another trip.
Just about as easy as can be

Just about as easy as can be

November 2022

7 nights in Zimbabwe, Namibia and Botswana

Very easy booking and adjusting our African Safari thru them.
Absolutely excellent trip - they make you feel like a VIP!

Absolutely excellent trip - they make you feel like a VIP!

November 2022

8 nights in Kenya and Tanzania

Absolutely amazing trip. Annie from Timbuktu was very responsive via email and always answering all of my questions or concerns. She redesigned the trip several times after hearing what I was looking for, the price range and for how long. Then on the trip, it was next level service. Someone was waiting for me in the airport, helped me get through customs expediently and made sure I was completely taken care of. As my trip involved many flights to different parts of Kenya or Zanzibar, a driver always picked me up and brought me where to go. During a long break between flights, a driver even took me to the Karen Blixen museum and giraffe feeding in Nairobi, two things I was not even expecting. I would highly highly recommend this company to anyone who is looking to do a trip in Africa and does not want to have to worry about logistics themselves.
They booked the trip I wanted and made the changes I needed quickly.

They booked the trip I wanted and made the changes I needed quickly.

November 2022

14 nights in Tanzania

They responded fairly fast what with time difference. Yes, so far I would book with them again but can’t say until I have done the trip to see if it all works out. It’s hard to review something you haven’t done yet. The booking part has been good.
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As Seen in

11 Condé Nast Traveler Top Travel Specialists 2025

Condé Nast Traveler

No. 1 & No. 2 Tour Operator in Travel + Leisure's Best Awards 2024 & 2025

Travel + Leisure

Best Booking Platform in Women's Health Travel Awards 2025

Women's Health

Travel Specialist voted as Latin America A-List Travel Advisor 2025

Latin America A-List Travel Advisor

"Timbuktu can take relatively complex and slightly amorphous travel plans and transform them into a well-organized, perfectly tailored trip."

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