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Reviews

Find out why our guests love us so much

4.9/5

Based on 836 reviews

Feefo
Travel and Leaisure Worlds Best Awards for number 1 tour operator in the world 2024 and number 2 tour operator in the world 2025
We're one of the World's Best Tour Operators!
Voted No.1 in 2024 and No.2 in 2025 by Travel+Leisure
At Timbuktu our mission is to delight our guests every step of the way, from planning to traveling. We're really proud to share all of our guests' feedback.
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Africa trip

Africa trip

May 2025

13 nights in South Africa and Zimbabwe

Oh my goodness. What a great trip! With your help, we had the best trip of our lives. Our Capetown guide, Anita Hermanus was professional, very knowledgeable and just fun. We learned so much about the city and surrounding attractions, as well as South African history and culture. We recommend her very highly. Mont Rochelle was beautiful and luxurious. The food and the wine were delicious. We each had what was probably the best massage we ever had. Our prix fixe dinner at Le Coin Francaise was not only delicious, but quite an experience as we happened to be their only customers that evening! The highlight of the trip was our time at Ulasaba. Our game drive guide and tracker, Brad and Harold, were just outstanding. We never dreamed that we would see so much beautiful wildlife and get so close to them. We saw “the Big 5” and more within the first day or two. What an experience! We will never forget our time with them. The rest of the staff at Ulasaba deserve accolades as well. They took care of all of our needs and made us feel very special. We especially enjoyed the effort they made to bring the guests together for drinks and dinner each evening. The food and wine were excellent. Loved our room, too! The lodge at Matetsi provides luxury and comfort at a level we had never experienced. The room was so beautiful. I really enjoyed the big, round bathtub! The chef at Matetsi is so talented. We enjoyed every meal, and eating on the banks of the Zambezi River was an experience we will never forget. The entire staff of the lodge and game drives made sure that our stay was just outstanding. Thank you again, Jenna. We enjoyed planning our trip with you very much. It was truly the trip of a lifetime. We will recommend you to everyone we know!
Fell in love with Africa thanks to Meagans expertise

Fell in love with Africa thanks to Meagans expertise

May 2025

14 nights in South Africa and Zimbabwe

Meagan and Millie were always available to answer all our questions, and we had a lot! We would not have done one thing differantly on the trip. We had some hiccups along the way, a lost passport and a hotel with no water. They were quick and helping to solve the problems. They were defiantely an excellent group to work with
May 2025

10 nights in Botswana and Zambia

Catherine was helpful in getting our trip perfected as we wanted. Pleasant experience.
Charming and knowledgeable - organised the perfect honeymoon in Botswana

Charming and knowledgeable - organised the perfect honeymoon in Botswana

May 2025

10 nights in Botswana and Zimbabwe

Thank you to Millie for putting together our honeymoon in Botswana - 10 days of astonishing wildlife and hospitality (Okavango and Makgadikgadi) with our last night at Victoria Falls. Millie was really responsive all the way through - highly recommend Timbuktu to anyone looking for advice putting together a trip of a lifetime.
First Class Trip to “Off the Beaten Track” Egypt with Istanbul add on

First Class Trip to “Off the Beaten Track” Egypt with Istanbul add on

May 2025

11 nights in Egypt and Turkey

Service was exceptional. Joanna and her associate Nadine responded to my inquiries within hours, if not minutes. The guides on the trip were efficient and knowledgable, giving us precise location and meeting times and were good about handing us off to the guide on the next segment.
Delightful and easy to work with

Delightful and easy to work with

April 2025

9 nights in Kenya

I have just been delighted so far to work with Annie. I have traveled all over the world, and really generally abhor working with travel companies. Annie and timbuktu changed my mind! I am glad that Condé Nast recognized you for how special you are. I particularly like how easy Timbuktu makes it to plan your own trip online and get excellent specialist advice from people like Annie!
Great People

Great People

April 2025

11 nights in India

Very knowledgable people and a true willingness to help! Looking forward to my trip...
April 2025

2 nights in South Africa

From the moment we drove through the gates, the service was impeccable. From snacks, to morning coffees to dinners in rhe evenings. All served with exceptional warmth and detail.
April 2025

15 nights in South Africa, Zimbabwe and Mauritius

Joanna was phenomenal! I would (and have) recommend Timbuktu to anyone thinking about going on a safari. Will be using them again for future safaris we want to take!
Thank you for Exceeding our Expectations - Dream Safari!

Thank you for Exceeding our Expectations - Dream Safari!

March 2025

8 nights in South Africa and Zimbabwe

Jenna and Nadine did an excellent job putting together our dream safari. All details were well executed.
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As Seen in

11 Condé Nast Traveler Top Travel Specialists 2025

Condé Nast Traveler

No. 1 & No. 2 Tour Operator in Travel + Leisure's Best Awards 2024 & 2025

Travel + Leisure

Best Booking Platform in Women's Health Travel Awards 2025

Women's Health

Travel Specialist voted as Latin America A-List Travel Advisor 2025

Latin America A-List Travel Advisor

"Timbuktu can take relatively complex and slightly amorphous travel plans and transform them into a well-organized, perfectly tailored trip."

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