Reviews

Find out why our guests love us so much

4.9/5

Based on 836 reviews

Travel and Leaisure Worlds Best Awards for number 1 tour operator in the world 2024 and number 2 tour operator in the world 2025

We're one of the World's Best Tour Operators!

Voted No.1 in 2024 and No.2 in 2025 by Travel+Leisure

At Timbuktu our mission is to delight our guests every step of the way, from planning to traveling. We're really proud to share all of our guests' feedback.

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December 2019

9 nights in Kenya

Great personal service and great communication

Guest

Best vacation ever

December 2019

12 nights in South Africa

Our family had he best time thanks to Jonty. Truly a wonderful South Africa experience with all details taken care of, making it a very relaxing vacation. I strongly recommend the planning expertise of Timbuktu. Thank you so very much!

Guest

Excellent Service

December 2019

11 nights in Namibia

From the beginning of our planning process through the trip itself they were incredibly helpful. All of the advice that we were given was appropriate. I would highly recommend them and we definitely use them again.

Guest

November 2019

12 nights in Madagascar

Efficient and responsive

Guest

Best trip of my life!!

November 2019

7 nights in South Africa

Timbuktu's service was excellent! They understood every little thing I wished for. The best safari of my life, for sure!

Guest

A great way to see Africa

November 2019

10 nights in Namibia

Accommodation and food really good, with cheerful staff. Knowledgeable guides. Our itinerary was very good though (as I had expected) Walvis Bay was a disappointment necessitating a very long drive to the grey coast). And some directions were inaccurate (so not perfect!) which was not helpful.

Nicole waites

Can't wait to travel with Timbuktu!

November 2019

8 nights in Zimbabwe and Botswana

Katie was an excellent resource throughout the planning process - very knowledgeable and friendly as well as patient. This will be my first time in Africa, and Katie's professionalism has reassured me that everything will be absolutely perfect; she built me a wonderful itinerary with many rounds of input from my side. I won't be travelling until August 2020, but I feel I'm in great hands!!

Guest

Exceptional customer service

November 2019

3 nights in South Africa

The care and attention provided by Jonty Metcalf was exceptional and he looked after my party of twelve very very well.

Guest

Faultless from start to finish

November 2019

14 nights in Tanzania

We were provide with a bespoke service that allowed us to design a safari and beach holiday tailored to our needs and budget. We enjoyed the highest standards of care both during pre-departure stage and during the trip. It was very reassuring to know we were in such capable hands that were looking after us through every step of our travels.

Gwyneth McLaren

Great organisation

November 2019

8 nights in Zambia

Joanna did a fantastic job of organising our safari to Zambia. All arrangements worked like clockwork and Joanna responded quickly to all my questions. Thank you.

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