Ella Trips & Tours

The bottom line is that Timbuktu planned a fabulous trip for us (two first-time travelers to Africa). Things ran very smoothly during our three weeks in Africa, and we enjoyed every stop and accommodation along the way. Our travel agent took the time to speak with us about what we wanted, and her recommendations were detailed and tailored to what we had discussed. She was also clearly knowledgeable about travel to Africa. We initially came to her with one idea for our trip, but she kindly helped us see that it might be a logistical challenge, and she helped us craft an alternative itinerary that met all our goals and desires. The only qualm we had was with some of the communication during the planning process - our agent was lovely, and very helpful, but occasionally failed to respond to us by the deadlines she gave, and did not let us know what was going on when that happened. To be clear, these issues didn't end up impacting our trip, but it did create some concerns (although minor) before we left. Ultimately, though, it was the trip of a lifetime, and we're very grateful for all the planning help we received! We would recommend Timbuktu to others looking to travel to Africa.

We had an incredible experience working with Jenna at Timbuktu to help plan our 10 day trip through Namibia! Jenna was so helpful and responsive throughout the entire process. We were a little late to planning during Namibia's peak season, but Jenna was able to secure us great properties as we waited through waitlists. Everything on the trip went seamless from airport transfers to picking up our 4x4 rental car. We would absolutely recommend Jenna and Timbuktu to anyone looking to plan a trip through Namibia. We can't wait to go back to Africa soon!

Great experience, very personal/hands on, Kristin was great.

This is our second time using Timbuktu, and have been pleased with both Kenya and Thailand