Reviews

Find out why our guests love us so much

4.9/5

Based on 869 reviews

Travel and Leaisure Worlds Best Awards for number 1 tour operator in the world 2024 and number 2 tour operator in the world 2025

We're one of the World's Best Tour Operators!

Voted No.1 in 2024 and No.2 in 2025 by Travel+Leisure

At Timbuktu our mission is to delight our guests every step of the way, from planning to traveling. We're really proud to share all of our guests' feedback.

All reviews are captured by Feefo, an external company to ensure transparency and authenticity.

Amazing Shumbalala exoerience!

November 2025

3 nights in South Africa

Absolutely loved our stay at Shumbalala! Excellent amazing caring staff! Beautiful accommodations! Great safari game drives! Excellent meals! Excellent accommodations! Even had an elephant drink from our private pool We loved the lodge, the accommodations. Meals were excellent! Chefs prepared allergy sensitive food for me. Staff was so caring and genuine! Safari game drives were excellent! We saw big 5 and many more! We even had an elephant come get a drink from our private pool! Amazing! Timbuktu planned an amazing trip with all details well thought out! Great communication and advice before our travel! Flawless!

Lyn

Excellent experience

November 2025

3 nights in Chile

Everything was great. I started to put our trip together on my own. Timbuktu was just as cost efficient, their providers were top notch, and they saved me all kinds of time.

Latanya Williams

Timbuktu provides exceptional service!

November 2025

10 nights in Kenya and Tanzania

I cannot say enough nice things about Timbuktu Travel. I have never used a travel planner before but my husband and I did not have time to do our usual research and had no experience traveling in eastern Africa so we reached out and were put in contact with Annie. Annie was amazing. From the first conversation to the subsequent emails, Annie understood what we were looking for. Most notably, making changes to the itinerary was easy and nothing was forced on to us. Our budget and needs were always respected.

Guest

Unforgettable Zimbabwe and Botswana trip

November 2025

8 nights in Zimbabwe and Botswana

Jenna understood what we wanted from the beginning. It didn't take many iterations for her to nail what we wanted to do. She promptly responded to our emails and calls and checked-in before, during and after our trip. Would definitely recommend her and Timbuktu for travel!

Ashleigh Lemon

Never have to worry when booking with Timbuktu

October 2025

2 nights in Botswana

Timbuktu has it all! We never worry about one thing when booking our travel with them. They are very quick to respond and have the best knowledge of where we want to go. It is like they're in my head! Highly recommend!

Guest

All in all very good, experience with Timbuktu travel. Very professional.

October 2025

10 nights in Chile

Corolla, was excellent, easy to contact and immediately response. This was very reassuring. We had many domestic flights in the country during our travel to Chile, and we had absolutely no problem at the airport. We had airport transfers. Everything went accordingly. I was not happy that we missed the glacier viewing the boat ride in Patagonia, it was a major thing, and I wish that they made me aware of that beforehand. It’s a big thing and the trip was expensive so I would’ve liked to have seen that… but otherwise everything else went seemingly very well. I was happy with the company all in all. The hotels were good as well, thank you

Guest

I've used Timbuktu for at least 5 trips now and they never disappoint!

October 2025

13 nights in Jordan and Egypt

wonderful service, wonderful consultants

Brittany Carter

10/10 Best trip ever!

October 2025

7 nights in Tanzania

Kevin, our travel agent did an amazing job guiding us on how to plan. He was extremely responsive and easy to connect with. He helped us stay within budget and also advised on things we weren't aware of. All the properties we stayed at that he suggested were top notch. I really mean it when I say we have no complaints!

Guest

Timbuktu is a fabuolous travel agent. I highly recommend using them!

October 2025

12 nights in South Africa and Zimbabwe

I had an initial consultation with Meg, she listened intently and made appropriate suggestions. She helped us achieve everything we wanted within our budget and the trip was fabulous!