Reviews

Dream come true.

Timbuktu did a wonderful job of helping my wife and I plan our dream Kenya honeymoon. Jonty was very responsive, answering all our questions and giving us insightful considerations during the planning stages. I think we covered 7 different plans before picking our final, and Jonty was just as helpful with each one. We especially enjoyed the interactive online lodge review tool which gave great knowledge of each area of stay. Even after selecting our trip and payment, Timbuktu maintained great communication and guided our trip pre planning tasks each step of the way. From start to finish, working with Timbuktu was a pleasant and easy experience. During our trip, there were a few great surprises from the Timbuktu team and lodge staff to make sure we were celebrated for our honeymoon. I would highly recommend Timbuktu and Jonty if you’re looking for a professional and experienced travel planning team.

I would highly recommend Timbuktu services to anyone traveling to Africa and not knowing where to start! Jenna took care of everything and listened to all of my possible desires to form an amazing itinerary! She was super responsive and always very helpful!

This will be our second trip with Timbuktu. We have never used a travel company before because we always figured we could plan it ourselves. With these huge international trips, Meagan Yash has leveled up the itineraries. She has changed the way we travel. Everything is thought out for us. We didn't have to pay any of the tour guides because it was already covered when we arrived. I 100% recommend.

They are always able to find the best deals and to handle any last minute issues

Timbuktu is a very professional outfit. Our agent Jeffi very knowledgeable helped us put together an amazing adventure. Thank you

The trip was well organized but there is room for improvement

Amazing knowledge, advice and they are always on top of every detail. Joanna and Jenna out did themselves in what they offered and how they solved unexpected changes. So professional, communication is their priority as well as detail. They accommodate to your every need.

all very well coordinated; excellent assistance at all points of interface between transports; good choice of lodges; excellent driver in Cape Town, etc

Kristen Jessup had everything meticulously set up and followed through immediately on last minute issues that came up during the trip. For example, we ran into an issue with a gate fee at a game reserve, but the problem was the accommodation didn't convey to our transport that it had been paid - Kristen had it taken care of and ensured that the correct entities talked to each other and got it sorted out within a few minutes. She was also totally on top of COVID-19 testing requirements and made adjustments and cancellations as necessary. We were VERY happy with all of the drivers and accommodations as well as the overall itinerary and suggestions for additional activities. I have travelled extensively, but never through a travel agency and was pleased how easy and seamless everything was. I have already recommended Timbuktu and Kristen to everyone I know that travels!