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Reviews

Find out why our guests love us so much

4.9/5

Based on 869 reviews

Feefo
Travel and Leaisure Worlds Best Awards for number 1 tour operator in the world 2024 and number 2 tour operator in the world 2025
We're one of the World's Best Tour Operators!
Voted No.1 in 2024 and No.2 in 2025 by Travel+Leisure
At Timbuktu our mission is to delight our guests every step of the way, from planning to traveling. We're really proud to share all of our guests' feedback.
All reviews are captured by Feefo, an external company to ensure transparency and authenticity. Feefo
They listen and deliver

They listen and deliver

March 2022

12 nights in South Africa

Charline was great at listening to what we wanted and finding a way to do it. We are excited about the trip she planned for us. We looked at several other Sarafi services and Charline got it done our way, and at a good price. I would recommend them anytime.
March 2022

4 nights in South Africa

I have used Timbuktu twice. They are knowledgable and very responsive
Top Notch Service

Top Notch Service

March 2022

Tom's In-Depth Kenya Safari

Everybody at Timbuktu and their partner in Kenya, Albatross was spectacular. They planned a great trip for me, listening to what I hoped to experience and tailoring the trip to that. I felt cared for and almost carefree throughout the trip. I had a medical emergency on my trip and Timbuktu and Albatross were amazing in getting me the help I needed so I could finish out my trip. Truly above and beyond what I would have expected. I highly recommend them.
Amazing!!

Amazing!!

March 2022

9 nights in Uganda and Kenya

This has been an amazing experience thus far - and we haven't even done the fun part of actually traveling! I was overwhelmed with how to start, but Joanna has been so helpful and accommodating as we navigated this upcoming trip. She has been so patient, thorough, and informative. I can't wait to use this company again!
March 2022

5 nights in Kenya

Everything was perfect
Trip of a Lifetime

Trip of a Lifetime

February 2022

11 nights in Tanzania

The trip was so much more than we could have ever dreamt of. Joanna was amazing in helping us design the itinerary. She provided thoughtful recommendations and answered all of our questions. She even provided suggestions on utilizing the same resort chain and helped us negotiate discounts. We had an amazing trip and would highly recommend working with Timbuktu again.
Perfect travel agents

Perfect travel agents

February 2022

13 nights in South Africa

Eve was so patient with our ever changing itinerary of wishes and wants and all her recommendations proved to be perfect. We will use the company anytime we go to Africa.
Jonty is Always kind and finding the right solutions… I’m very happy

Jonty is Always kind and finding the right solutions… I’m very happy

February 2022

5 nights in Kenya

The best camp options , best prices , good help in the visa process .. very kiind
Excellent service

Excellent service

February 2022

9 nights in South Africa

We were very pleased with Timbuktu and in particular Tessa was extremely helpful in what was a challenging time to arrange a holiday. We would definitely recommend them and would use them again. Thank you.
February 2022

13 nights in South Africa and Zambia

Catherine listened and understood what my wife and I hoped to experience in Africa. She then arranged the trip and finally did the minor details to make it happen
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As Seen in

11 Condé Nast Traveler Top Travel Specialists 2025

Condé Nast Traveler

No. 1 & No. 2 Tour Operator in Travel + Leisure's Best Awards 2024 & 2025

Travel + Leisure

Best Booking Platform in Women's Health Travel Awards 2025

Women's Health

Travel Specialist voted as Latin America A-List Travel Advisor 2025

Latin America A-List Travel Advisor

"Timbuktu can take relatively complex and slightly amorphous travel plans and transform them into a well-organized, perfectly tailored trip."

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