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Reviews

Find out why our guests love us so much

4.9/5

Based on 869 reviews

Feefo
Travel and Leaisure Worlds Best Awards for number 1 tour operator in the world 2024 and number 2 tour operator in the world 2025
We're one of the World's Best Tour Operators!
Voted No.1 in 2024 and No.2 in 2025 by Travel+Leisure
At Timbuktu our mission is to delight our guests every step of the way, from planning to traveling. We're really proud to share all of our guests' feedback.
All reviews are captured by Feefo, an external company to ensure transparency and authenticity. Feefo
December 2021

11 nights in Tanzania

Timbuktu team helped us planned an amazing safari in Tanzania. Since the beginning, they gave us their recommendations and heard our requests and this resulted in an extraordinary trip. Specially, Katie’s support and knowledge was great. I would definitely recommend Timbuktu to anyone planning a safari in Africa.
A dream come true

A dream come true

December 2021

10 nights in Kenya

Our experience was just perfect. It was the first safari and we totally recommend it. We had a crush for Ambaseli and the wildlife. The Tortilis camp was just wonderfull. We had a exceptional service at the Ol Pejeta Cottages in Laikipia. And we finish in Sanctuary Olonana camp, it's a amazing luxury and relax place. Thank you to Timbuktu to create this dream for us.
The perfect African honeymoon

The perfect African honeymoon

December 2021

11 nights in Kenya

Thanks to Jonty, my husband and I had the best honeymoon EVER! Jonty expertly crafted an itinerary that helped us navigate our 11 night vacation through Kenya without a hitch. We both agreed it was the best trip we've ever experienced and truly could not have done it without the guidance, care, and detailed help of Timbuktu and Jonty. After learning what we were interested in, he pointed us towards great lodging and excursion options that fit our needs and gave us flexibility within our budget. We ended up staying at all four properties in the Safari Collection and.. wow. Each location was so unique and special (we originally were going to skip Solio, and SO glad we didn't). Solio, Salas, Samburu, and the Giraffe Manor were all incredible in their own way and highlighted different wildlife, geography, culture, and cuisine. Jonty seamlessly made sure our travel and safety was covered from the minute we landed in Nairobi until the day we left. He booked all our internal flights, and arranged a team to fetch us to/from the airport. We were especially appreciative that he scheduled a driver to drive us around the city so we could collect some gifts before our flight home. Our flight didn't leave until 11:30pm so we had about 12 hours to kill, and without our driver, it would have been miserable waiting in the airport. 10/10 would recommend this company to help plan your next special trip!
Fantastic, knowledgeable, responsive, user friendly

Fantastic, knowledgeable, responsive, user friendly

December 2021

11 nights in South Africa and Zimbabwe

I first liked Timbuktu due to their user friendly website. Then I fell in love with Timbuktu because of Joanna! She reached out to be to go over the trip I created. She was quick to answer any questions and helped tailor our trip to our likes and dislikes! She even gave great advice since she has experienced these locations first hand. She had recommendations that I didn’t think of! I really appreciate having a go-to contact. It was so convenient to have Timbuktu book all the activities and transportation. Their portal has so much information about the location we chose! I can’t recommend enough! It’s been such a fun experience working with Timbuktu!
November 2021

4 nights in Kenya

yes, very satisfied
Strongly recommend Timbuktu!

Strongly recommend Timbuktu!

November 2021

14 nights in Kenya

I would definitely recommend Timbuktu as an agency. The process to decide where we wanted to go and to book everything was streamlined and fun! Katy was very responsive throughout the whole process. This trip exceeded all expectations, which were already very high! I strongly recommend planing a safari with Katie and Timbuktu, thank you for everything!
Experts with imagination and inspiration!

Experts with imagination and inspiration!

November 2021

2 nights in South Africa

Always a great experience with Timbuktu!
Terrific service!

Terrific service!

November 2021

7 nights in South Africa

Excellent. Friendly, courteous, and knowledgeable agent provided helpful information and organized an entire package for us that was perfectly tailored to what we were looking for,
Trip of a Lifetime thanks to Katie Fahrland at Timbuktu!

Trip of a Lifetime thanks to Katie Fahrland at Timbuktu!

November 2021

13 nights in South Africa and Botswana

Katie Fahrland at Timbuktu helped me plan and experience the most incredible remote and bespoke African Adventure! She guided me through the planning and preparations. She handled the coordination of multiple legs of a complex schedule, and then her detailed itinerary allowed me to experience Africa worry-free. She allowed me to travel with the confidence that every detail was covered. If you are thinking of that Big Trip, call Katie and DO IT!
Wow! Such an epic personally curated Kenya Safari trip! Thank you Timbuktu!

Wow! Such an epic personally curated Kenya Safari trip! Thank you Timbuktu!

November 2021

10 nights in Kenya

Wow! Jonty put together the most epic Kenya Safari trip for us. I truly appreciate how responsive and accommodating he was. He really listened to what we wanted out of this trip and he blew us away on how perfectly planned everything was. We enjoyed the beautiful, remote and magical lodge in Laikipia where we got to hike and truly be outdoors - and then flew to stay at an authentic campsite in Maasai Mara where the game drives offered endless amounts of animals and beyond breathtaking sunsets and views. I still can’t get over how genuine, friendly and helpful every staff member was at both lodges. We ate and drank like Kings and Queens! This trip was a trip of a lifetime and I am so grateful for everything Jonty did to make it even better than we could have imagined. It was a stress free trip having everything pre-planned and by providing transportation/guides at each location. We couldn’t have ever dreamed of or created such a wonderful adventure without Jonty and Timbuktu Travel and can’t thank them enough. My advice if you are looking to travel to Africa - 100% use Timbuktu to put together a personally curated trip for you.
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As Seen in

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No. 1 & No. 2 Tour Operator in Travel + Leisure's Best Awards 2024 & 2025

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Best Booking Platform in Women's Health Travel Awards 2025

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Travel Specialist voted as Latin America A-List Travel Advisor 2025

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"Timbuktu can take relatively complex and slightly amorphous travel plans and transform them into a well-organized, perfectly tailored trip."

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