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Reviews

Find out why our guests love us so much

4.9/5

Based on 869 reviews

Feefo
Travel and Leaisure Worlds Best Awards for number 1 tour operator in the world 2024 and number 2 tour operator in the world 2025
We're one of the World's Best Tour Operators!
Voted No.1 in 2024 and No.2 in 2025 by Travel+Leisure
At Timbuktu our mission is to delight our guests every step of the way, from planning to traveling. We're really proud to share all of our guests' feedback.
All reviews are captured by Feefo, an external company to ensure transparency and authenticity. Feefo
September 2021

6 nights in South Africa

I wanna do this again! I will use Timbuku travel service as it has make my trip so relaxing and worry free! Katie was so helpful and went the second mile with communication. All the lodges new what was happening and they told us what to do so we didnt even have to keep track of what day it was. We just floated!
Professionalism to make your experience memorable

Professionalism to make your experience memorable

September 2021

9 nights in Namibia

I went on a 10 days trip to Namibia and it was awesome. I cannot thank enough Tessa for arranging such an amazing tour. The trip to Namibia was perfect for me.
Amazing honeymoon in East Africa - highly recommend Timbuktu

Amazing honeymoon in East Africa - highly recommend Timbuktu

September 2021

14 nights in Uganda and Kenya

Timbuktu helped us arrange our honeymoon in Uganda and Kenya, and we had an amazing experience! From planning to execution, the trip exceeded our expectations: Joanna at Timbuktu was thoughtful, accessible, and proactive in planning the trip; Timbuktu's partners on the ground were welcoming, prompt, flexible, and wanted to ensure we had an incredible experience; and logistics were pretty seamless, considering pandemic-related obstacles. We can't recommend Joanna and the rest of the Timbuktu team enough!
Katie’s Awesome Customer Service

Katie’s Awesome Customer Service

September 2021

7 nights in Tanzania

Katie was very enthusiastic and responsive to my request to potentially add another couple to our package. She quickly researched lodging availability and made herself available on a conference call with us and the other couple to answer questions. Once they agreed to proceed she promptly secured the reservation for them. Can’t wait to go on safari next year!!!
August 2021

11 nights in South Africa and Zambia

Catherine has been wonderful to work with. She responds to emails in a timely manner and always gives very thorough explanations and updates. She has a vast knowledge and network to help her clients plan the perfect trip. My husband and I can't wait for our very special trip to South Africa!
Perfect mother-daughter trip

Perfect mother-daughter trip

August 2021

10 nights in Tanzania

I loved my experience with Timbuktu. Katie made everything so easy, despite covid throwing a wrench in everything and postponing my trip by one year. I never had to worry about a thing, our guide Charles took excellent care of my daughter and I the whole trip, from the moment we landed to the moment we took off again. As a woman traveling alone with a young child, I felt very safe thanks to Timbuktu and the care they took in putting together the perfect trip for us. It was an experience I will never forget. Trip of a lifetime.
Best honeymoon ever!

Best honeymoon ever!

August 2021

12 nights in Zambia

My husband and I were dreaming about an adventurous and romantic honeymoon to Africa. We relied on Timbuktu and it was the best choice ever. Our travel expert Catherine followed us in every step advising us about the best places and experiences. It was just amazing, a realX unconventional trip to Zambia! Now that we are back we will remember forever those emotions, everything was perfect and overcome our expectations! So thank you Timbuktu
Everything about our trip was amazing!! No complaints only  praise!

Everything about our trip was amazing!! No complaints only praise!

August 2021

9 nights in Tanzania

Definitely recommend Timbuktu and would definitely travel with again!! Everyone about our trip was amazing!
Seamless trip experience thanks to Timbuktu!

Seamless trip experience thanks to Timbuktu!

August 2021

9 nights in Kenya

Very prompt, thorough, and accommodating. We had such a pleasant experience booking our holiday through Jonty at Timbuktu.
Kristin and Timbuktu saved our honeymoon & planned an INCREDIBLE trip

Kristin and Timbuktu saved our honeymoon & planned an INCREDIBLE trip

August 2021

10 nights in Kenya

Kristin at Timbuktu was amazing to work with. My husband and I ended up having to cancel our South Africa honeymoon 14 days before our departure and we reached out to Kristin to help us plan a last minute Safari in Kenya. She provided us with multiple amazing options, really listened to what we wanted and got creative to work within our budget and VERY short timeline. Timbuktu's in country partner in Kenya was amazing, excellent service and lovely people. After a very unexpected issue at one of our lodges Kristin and the team worked incredibly swiftly to resolve the issue with the lodge and make sure our trip was still amazing! We had a once in a lifetime honeymoon and I HIGHLY recommend Kristin and Timbuktu for booking a Safari. We can't wait to use her again and recommend her to all our friends and family thinking about going on Safari.
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As Seen in

11 Condé Nast Traveler Top Travel Specialists 2025

Condé Nast Traveler

No. 1 & No. 2 Tour Operator in Travel + Leisure's Best Awards 2024 & 2025

Travel + Leisure

Best Booking Platform in Women's Health Travel Awards 2025

Women's Health

Travel Specialist voted as Latin America A-List Travel Advisor 2025

Latin America A-List Travel Advisor

"Timbuktu can take relatively complex and slightly amorphous travel plans and transform them into a well-organized, perfectly tailored trip."

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