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Reviews

Find out why our guests love us so much

4.9/5

Based on 884 reviews

Feefo
Travel and Leaisure Worlds Best Awards for number 1 tour operator in the world 2024 and number 2 tour operator in the world 2025
We're one of the World's Best Tour Operators!
Voted No.1 in 2024 and No.2 in 2025 by Travel+Leisure
At Timbuktu our mission is to delight our guests every step of the way, from planning to traveling. We're really proud to share all of our guests' feedback.
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Amazing service, exceptional staff!

Amazing service, exceptional staff!

September 2021

8 nights in Tanzania

All aspects of the trip planning and the actual trip went off flawlessly from start to finish, especially remarkable given the challenges of covid 19. Katie was fantastic at putting a great trip together and our guide Geodence in Tanzania was extremely knowledgeable about local history , culture, and all the animals and birds we encountered. Oh yes, don't miss the Serengeti balloon trip!
Great service!

Great service!

September 2021

15 nights in Uganda, Kenya and Tanzania

Katie at Timbuktu was fantastic to work with. She went above and beyond our expectations and I would trust her completely with planning a future trip. In addition to Katie, I had contact with several other team members and everyone was helpful and friendly. Timbuktu has partnered with some good local companies and we were very happy with the service they provided as well.
Our African Adventure was amazing

Our African Adventure was amazing

September 2021

16 nights in Tanzania and Kenya

Good planning, responsive to all emails during the planning process, nice value, though Africa is still crazy expensive, would use them again for sure. Best part of the trip were the animals and Ilkeliani Tent Camp
Friendly faces, great places

Friendly faces, great places

September 2021

9 nights in Kenya

Katie Fahrland from Timbuktu provided a great service for us, tailoring a personal itinerary on a fairly tight budget. We met lots of lovely people and stayed in a range of memorable accommodations on our safari trip toKenya, from modern 4* hotels to cosy lake-side lodges overlooking the wildlife. Would definitely recommend Timbuktu for those who do not know where to start when planning a trip.
September 2021

2 nights in Namibia

Timbuktu customer service was superb and Katie an absolute pleasure to deal with from our first enquiry and throughout the decision and booking process.
September 2021

6 nights in South Africa

I wanna do this again! I will use Timbuku travel service as it has make my trip so relaxing and worry free! Katie was so helpful and went the second mile with communication. All the lodges new what was happening and they told us what to do so we didnt even have to keep track of what day it was. We just floated!
Professionalism to make your experience memorable

Professionalism to make your experience memorable

September 2021

9 nights in Namibia

I went on a 10 days trip to Namibia and it was awesome. I cannot thank enough Tessa for arranging such an amazing tour. The trip to Namibia was perfect for me.
Amazing honeymoon in East Africa - highly recommend Timbuktu

Amazing honeymoon in East Africa - highly recommend Timbuktu

September 2021

14 nights in Uganda and Kenya

Timbuktu helped us arrange our honeymoon in Uganda and Kenya, and we had an amazing experience! From planning to execution, the trip exceeded our expectations: Joanna at Timbuktu was thoughtful, accessible, and proactive in planning the trip; Timbuktu's partners on the ground were welcoming, prompt, flexible, and wanted to ensure we had an incredible experience; and logistics were pretty seamless, considering pandemic-related obstacles. We can't recommend Joanna and the rest of the Timbuktu team enough!
Katie’s Awesome Customer Service

Katie’s Awesome Customer Service

September 2021

7 nights in Tanzania

Katie was very enthusiastic and responsive to my request to potentially add another couple to our package. She quickly researched lodging availability and made herself available on a conference call with us and the other couple to answer questions. Once they agreed to proceed she promptly secured the reservation for them. Can’t wait to go on safari next year!!!
August 2021

11 nights in South Africa and Zambia

Catherine has been wonderful to work with. She responds to emails in a timely manner and always gives very thorough explanations and updates. She has a vast knowledge and network to help her clients plan the perfect trip. My husband and I can't wait for our very special trip to South Africa!
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As Seen in

11 Condé Nast Traveler Top Travel Specialists 2025

Condé Nast Traveler

No. 1 & No. 2 Tour Operator in Travel + Leisure's Best Awards 2024 & 2025

Travel + Leisure

Best Booking Platform in Women's Health Travel Awards 2025

Women's Health

Travel Specialist voted as Latin America A-List Travel Advisor 2025

Latin America A-List Travel Advisor

"Timbuktu can take relatively complex and slightly amorphous travel plans and transform them into a well-organized, perfectly tailored trip."

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