Timbuktu reviews hero image

Reviews

Find out why our guests love us so much

4.9/5

Based on 869 reviews

Feefo
Travel and Leaisure Worlds Best Awards for number 1 tour operator in the world 2024 and number 2 tour operator in the world 2025
We're one of the World's Best Tour Operators!
Voted No.1 in 2024 and No.2 in 2025 by Travel+Leisure
At Timbuktu our mission is to delight our guests every step of the way, from planning to traveling. We're really proud to share all of our guests' feedback.
All reviews are captured by Feefo, an external company to ensure transparency and authenticity. Feefo
Book Timbuktu for a seamless and stress free trip!

Book Timbuktu for a seamless and stress free trip!

June 2021

12 nights in Namibia and South Africa

It was our first time in Africa, and we booked most of our honeymoon trip with Timbuktu (exceptions being one lodge + one hotel I booked with credit card points). I highly recommend booking with Timbuktu or even just reaching out for information. Jonty, who helped us was fast to respond, and the vendors he booked were timely and professional. I initially tried to DIY booking our whole 2 week trip and found it hard to communicate with lodges directly and book our own transportation. When I reached out to Jonty, he was able get everything sorted out right away and clearly communicated pricing and directions. He was also able to set up a tour for us while we were already on our trip because we decided last minute we wanted to tour the city. Lastly, I love that their website is so easy to navigate, and they lay out your itinerary in a way that's easy to refer back to.
Was an amazing trip! Kristin was fantastic!

Was an amazing trip! Kristin was fantastic!

June 2021

10 nights in Rwanda and Seychelles

They were awesome - super responsive, knowledgeable and detail oriented :-)
Thank you Jonty

Thank you Jonty

June 2021

9 nights in South Africa

Jonty was awesome, he made what I thought would be a hard and drawn out process, quick and easy. We are so excited to take our Bucket List trip to South Africa. If you are looking for a stress free travel experience, this is it!
Fantastic and Knowledgeable Hel

Fantastic and Knowledgeable Hel

June 2021

9 nights in Zimbabwe and Botswana

Joanna was amazing to work with. She listened to our interests and came up with a great itinerary. She was also very responsive when we had any questions
Jonty delivers once again!  Amazing service

Jonty delivers once again! Amazing service

May 2021

5 nights in Maldives

Great service by Jonty
Great service and planning

Great service and planning

May 2021

9 nights in South Africa

Fantastically planned out rip for myself and my toddler in South Africa. Great service along the way made our trip safe, enjoyable and full of life long exciting memories
Excellent and personal service

Excellent and personal service

May 2021

3 nights in South Africa

Jonty was amazing in his care and attention to our needs. He answered all questions quickly and very efficiently and definitely went the extra mile in ensuring that our holiday would go smoothly.
Amazing!! Great Knowledge!!

Amazing!! Great Knowledge!!

May 2021

10 nights in South Africa

Amazing!! What a great trip. Thank You Tessa!! I will be calling you soon to plan the next one
May 2021

14 nights in Kenya

Katie has been great. She really listened to me describe my ideal trip. She carefully balanced my wishes and my budget and came back with a customized trip that checked all the boxes. I had a lot of questions. She patiently answered each one, putting my mind at ease. I'm usually a do-it-yourself trip planner, but I have to say, this is an experience I could get used to.
Is it August 2022 yet?  Amazing customer service and support!

Is it August 2022 yet? Amazing customer service and support!

May 2021

11 nights in Uganda

Jeffi is a 5+ star professional. I am so fortunate to be working directly with her as we plan my life long dream trip to Uganda. Jeffi has continued to educate me about various aspects of this trip and I am feeling supported and prepared for this big trip. Timbuktu has an amazingly solid reputation in the travel world, and thus far I am very satisfied with the planning process. Now, I just have to wait a year to actually go. It is worth the wait and I highly recommend Jeffi and her team at Timbuktu.
1 ... 555657 ... 87
551 - 560 of 869 reviews

As Seen in

11 Condé Nast Traveler Top Travel Specialists 2025

Condé Nast Traveler

No. 1 & No. 2 Tour Operator in Travel + Leisure's Best Awards 2024 & 2025

Travel + Leisure

Best Booking Platform in Women's Health Travel Awards 2025

Women's Health

Travel Specialist voted as Latin America A-List Travel Advisor 2025

Latin America A-List Travel Advisor

"Timbuktu can take relatively complex and slightly amorphous travel plans and transform them into a well-organized, perfectly tailored trip."

Forbes
AFAR
The Daily Telegraph
Vogue
Glamour
BBC
Oprah Magazine
Natural Geographic