Reviews

Timbuktu’s website is extremely user friendly whether you’re booking a trip from scratch or you’re using one of their recommended guides! If you need advice or help, their customer service is top notch. Never have I ever been more thrilled to have someone else do my vacation planning. Joanna from Timbuktu was very communicative, quick to respond, respectful of our choices/opinions/desires and budget. It was everything we could have hoped for and more.

full service, patient and answered lots of questions. High Quality custom work for those how needed a custom tour

They responded quickly to our different and changing thoughts on what we would like to do - as returning travellers we had our own ideas which they easily supplemented and added alternatives. The final trip booked with them complements the elements of the holiday we have booked ourselves perfectly. Massive thanks again to Jonny and the team.

I sent out enquiries to multiple companies and Timbuktu Travel were incredibly proactive and, my travel specialist, Katie Fahrland, has been phenomenal! I've bombarded her with questions and suggestions and she's been incredibly patient and answered everything which has resulted in a phenomenal itinerary that I am ridiculously excited for! I couldn't recommend her highly enough!

I had called and looked at several company's for our Africa trip. I sent a text asking questions and got a very fast respond from US rep Katie Fahrland. She made booking my trip so easy. When I had a hard time with computer she called me. She has been a dream to work with. She has made it all so exciting. She had to work hard too. I wanted so many choices and couldn't decide. I was a travel agent for 20 years and ask a lot. She is one of the best I have dealt with! If she is anything like the company she represents than it will be a perfect trip.

From the time we landed in Cape Town our travel was seamless. We were met at every flight, stayed in the best hotels and had the trip of a lifetime.

Jonty was very patient and accommodating to our changing travel dates. if ever he was unavailable, one of his colleagues was equally as helpful and knowledgeable of the region we were interested in visiting. As novices in Africa, we did not know what we should be doing as tourists but with the guidance from the Timbuktu team I am confident that we will have a great time.

Timbuktu are the best. Couldn't recommend them highly enough. Made our trip easy and enjoyable.

Katie and Kristin both were wonderful and very helpful. Very responsive and took our concerns and comments into account to continually update our itinerary to plan a trip within our budget with everything we wanted to do

Very fast, efficient and responsive coordination process, personal customization per individual preferences, takes all input and direction and translates into great itinerary. Have used them before, will use again in the future!