Reviews

Katie did a great job quickly translating the description of the trip I was looking for into a perfect match itinerary. And this was particularly challenging because my trip was less than two weeks away in locations that are often booked months in advance. Trip went off flawlessly, every connection and accommodation was on time and as-advertised. Only item item I would request differently for next time is that all lodge descriptions include mention of whether or not there is internet access.

very good service. helped me through my repeated changes of mind about which lodges I wanted to book.

Jonty did a great job helping us create an excellent vacation. He provided local expertise and worked hard to get us the best rates at our dream locations. His efforts were much appreciated!

This is our second time using Timbuktu for a trip to Africa. Just like our first experience, everything about this trip was flawless. Timbuktu has a lifetime customer in us, and we're already starting to think about our next adventure!

I had a great time communicating with Catherine. She was incredibly knowledgable and helped me edit my trip until it was perfect. She gave me lots of honest feedback and did a fantastic job curating an epic honeymoon. She has been incredibly informative regarding additional travel information in general as well!

Katie flawlessly planned an itinerary across four countries, including at least a dozen transfers and four COVID tests. All I had to do was show up. Best and most relaxing vacation ever.

Joanna Rigby-Jones did a wonderful job booking the trip of a life time for my daughter and I. Frankly, we couldn’t have done it without her. When Covid entered the picture she was able to accommodate an 18 month delay without any substantial changes in cost. Can’t say enough on how great a job she did.

The service so far has been outstanding. Catherine spent much time understanding our travel style, our previous Africa travel, and what we were looking for in another trip. We started with one area in mind and ended up with something quite different, and I think much much better. I really appreciated her frank feedback. She also got us some great discounts. She has been super responsive and thorough throughout our planning process. It has been a pleasure so far and we can't wait for our April trip.

Our level of service and patience from Joanna was outstanding. She stuck with us for 2 years over the pandemic and answered all our questions.

This review isn't about our trip (spoiler, it was AWESOME, go if you haven't been or go again if you have), but specifically about booking with Timbuktu. This was our first trip to Africa so we were ignorant to the different regions and what they had to offer outside of what Google could tell us. We gave our wish list to our travel agent, Katie, and ****!, she created an awesome itinerary. Then we had to change our dates, and with another ****! she updated our itinerary to fit the new dates. She was in communication with us in the weeks leading up to the trip to make sure everything was in order so we arrived/exited without any issues. We really appreciated the communication and she was always available for questions. We are typically independent travelers who like to put together our own trips but we could not have done this without Katie's help - she had the knowledge of the camps and places we should go to best enjoy our bucket list trip, while giving consideration to our trip duration and budget. The local partner that Timbuktu interfaces with in Kenya was awesome... they were professional, friendly, and SO knowledgeable - our guide really made the trip. We'll be back to book with Timbuktu for our next adventure. I enjoyed building itineraries on the website. This feature made it easy to share or review an itinerary with family members, and then send it to an agent for refining. With regards to pricing, package pricing is comparable to other agencies but can be better tailored to your budget when you build your own itinerary. The representation of camps on the site was accurate. Thanks so much to Katie and the Timbuktu team!