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Reviews

Find out why our guests love us so much

4.9/5

Based on 836 reviews

Feefo
Travel and Leaisure Worlds Best Awards for number 1 tour operator in the world 2024 and number 2 tour operator in the world 2025
We're one of the World's Best Tour Operators!
Voted No.1 in 2024 and No.2 in 2025 by Travel+Leisure
At Timbuktu our mission is to delight our guests every step of the way, from planning to traveling. We're really proud to share all of our guests' feedback.
All reviews are captured by Feefo, an external company to ensure transparency and authenticity. Feefo
March 2019

8 nights in South Africa

Outstanding personalized service from Jonty and Timbuktu at a fraction of the cost of other options we looked into.
Excellent service

Excellent service

March 2019

13 nights in South Africa

Timbuktu were very easy to deal with and organised our trip exactly as we wanted it. Jonty was really helpful and was in frequent contact both in the run up and during our trip. It was all so simple and reassuring.
March 2019

10 nights in Uganda

First, there was always prompt responses!! Second Joanna was great. She was always available and always had answers to my questions. She was even available when I was on my trip in Africa!! I would definitely use Timbuktu again
Experience of a lifetime

Experience of a lifetime

March 2019

3 nights in Uganda

Kristin Jessup was awesome and went above and beyond. She answered all my questions in a timely way - she even found for me the size of the safe at the hotel I was staying at so I could decide if my laptop would fit!! And everything she said, suggested or advised turned out to very helpful and true.
March 2019

13 nights in Tanzania

Kristin was incredibly helpful!! We wouldn't have been able to book our honeymoon without her knowledge on the area and her guidance.
AMAZING Experience!

AMAZING Experience!

February 2019

5 nights in South Africa

Jonty was fantastic to work with for our adventures in South Africa. We booked our trip for Christmas 2018 in June 2018, which is late for trying to schedule over the holidays. Jonty found us several options and was patient while we made our choices.
Great advice and help

Great advice and help

February 2019

8 nights in Zambia

Consultants really listen to what you want and will do their utmost to make it happen
Unbelievably patient and helpful

Unbelievably patient and helpful

February 2019

9 nights in South Africa

Jonty at Timbuktu was absolutely brilliant in helping to arrange our upcoming trip to South Africa. the trip needed to coordinate with a group event taking place near Cape Town, and Jonty really listened to our requests and interests and came up with great options (each time taking account of our reaction and questions). He went to considerable efforts to secure the safari we wanted even though they had originally indicated it was not available. Everything's was clear from the outset and we are hugely excited about the trip.
Great personalized trip planning & follow-up!

Great personalized trip planning & follow-up!

January 2019

11 nights in Tanzania and Zimbabwe

Jonty helped plan our African trip and was so helpful! He gave suggestions that made sense and worked hard to get our trip to be a perfect trip for us! His folllow up was personalized and thoughtful! I would recommend Timbuktu and Jonty to Anyone planning an African holiday!
Timbuktu delivered everything that I wanted

Timbuktu delivered everything that I wanted

January 2019

16 nights in South Africa

Excellent knowledge of the market, tailored to my family’s particular requirements! All of the accommodation was exceptional, different and value for money. I couldn’t recommend Timbuktu enough Alex Taylor
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As Seen in

11 Condé Nast Traveler Top Travel Specialists 2025

Condé Nast Traveler

No. 1 & No. 2 Tour Operator in Travel + Leisure's Best Awards 2024 & 2025

Travel + Leisure

Best Booking Platform in Women's Health Travel Awards 2025

Women's Health

Travel Specialist voted as Latin America A-List Travel Advisor 2025

Latin America A-List Travel Advisor

"Timbuktu can take relatively complex and slightly amorphous travel plans and transform them into a well-organized, perfectly tailored trip."

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