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Reviews

Find out why our guests love us so much

4.9/5

Based on 869 reviews

Feefo
Travel and Leaisure Worlds Best Awards for number 1 tour operator in the world 2024 and number 2 tour operator in the world 2025
We're one of the World's Best Tour Operators!
Voted No.1 in 2024 and No.2 in 2025 by Travel+Leisure
At Timbuktu our mission is to delight our guests every step of the way, from planning to traveling. We're really proud to share all of our guests' feedback.
All reviews are captured by Feefo, an external company to ensure transparency and authenticity. Feefo
PERFECT vacation

PERFECT vacation

April 2019

7 nights in South Africa

Our trip was incredible! Timbuktu’s Jonty carefully planned each aspect, dotting all the i’s and crossing all the t’s. He followed up on each leg of the trip to make sure everything ran smoothly for us! We highly recommend! Awesome job!
Wonderful service

Wonderful service

March 2019

11 nights in Zimbabwe and Botswana

If you want efficient, friendly service from experts who really listen to your needs and pride themselves on high standards then look no further! Their competitive pricing is the icing on the cake. Jonty organised an amazing 11 night trip to Botswana for us.
March 2019

13 nights in Zimbabwe, Botswana, South Africa and Namibia

Receptive to our itinerary requests
Joanna is the best!

Joanna is the best!

March 2019

11 nights in Kenya and Tanzania

Joanna is incredible! She is always available, is chock full of great ideas, and extremely friendly and accommodating. I am so grateful for her and so glad she helped me book my honeymoon!
March 2019

19 nights in Tanzania and Kenya

Miss Katherine was easy to work with
Good outfit!

Good outfit!

March 2019

5 nights in Kenya

Excellent customer service. Knowledgeable staff. Transparent layout and review of the options.
Expert level experience

Expert level experience

March 2019

13 nights in Tanzania

Our agents were always timely in their responses and were very knowledgeable. We were able to book an itinerary that we love.
Reliable recommendation

Reliable recommendation

March 2019

4 nights in Botswana

I told Kathrine at Timbuktu what our priorities were and she recommended Camp Xakanaxa in the Okavango Delta which was a fantastic choice. It more than fulfilled all our expectations and we had a wonderful time.
March 2019

15 nights in Ethiopia

While we have not fully completed our experience, so far everything has been handled very efficiently.
Easy breezy travel making

Easy breezy travel making

March 2019

9 nights in Namibia

I haven't used an expert in many years to help with a vacation. A solo trip to Namibia wasn't my first choice but the booking was simple and the website is clean. I feel safer that Jonty knows where I'm going and picked all the places and car. I think you can just trust them; submit dates, tweak the itinerary to your budget or whatever, and submit payment. It's an expensive trip but I must see Namibia. It's also easy to share my beautiful itinerary with loved ones but I wish the cost was omitted (self-indulgent guilt). Hopefully they will book their own trip soon so I can build travel credits and use them again. Super stoked to see these amazing accommodations.
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As Seen in

11 Condé Nast Traveler Top Travel Specialists 2025

Condé Nast Traveler

No. 1 & No. 2 Tour Operator in Travel + Leisure's Best Awards 2024 & 2025

Travel + Leisure

Best Booking Platform in Women's Health Travel Awards 2025

Women's Health

Travel Specialist voted as Latin America A-List Travel Advisor 2025

Latin America A-List Travel Advisor

"Timbuktu can take relatively complex and slightly amorphous travel plans and transform them into a well-organized, perfectly tailored trip."

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