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Reviews

Find out why our guests love us so much

4.9/5

Based on 836 reviews

Feefo
Travel and Leaisure Worlds Best Awards for number 1 tour operator in the world 2024 and number 2 tour operator in the world 2025
We're one of the World's Best Tour Operators!
Voted No.1 in 2024 and No.2 in 2025 by Travel+Leisure
At Timbuktu our mission is to delight our guests every step of the way, from planning to traveling. We're really proud to share all of our guests' feedback.
All reviews are captured by Feefo, an external company to ensure transparency and authenticity. Feefo
amazing

amazing

April 2018

8 nights in South Africa

Everything from planning the trip, viewing our itinerary to our chosen accommodations.
Responsive, immediately, informative, friendly

Responsive, immediately, informative, friendly

March 2018

7 nights in Kenya

Timbuktu was immediately responsive to my request for information. The suggested options based on my desires, that came with activity, travel, and cost detail. I would definitely rely on Timbuktu for future trips that require precise planning.
TOP Customer Service - Highly recommended

TOP Customer Service - Highly recommended

March 2018

3 nights in Tanzania

I was SO impressed with the service I received from Timbuktu, specifically Caitlin. She truly made our trip a once in a lifetime journey through the bush. The initial quote was out of my budget, but Caitlin managed to ask me the right questions to tailor the trip to our needs and our budget. This involved MANY emails back and forth, after which I expected her to lose her patience. Instead, she remained professional, attentive, and caring of our needs. The final itinerary was simply too good to pass up and what started as a simple enquiry out of curiosity led us to once of the best trips in our life. The camp was amazing, the staff working there were thoughtful and perceptive, and our guide was knowledgable and experienced. What more could you want?
March 2018

14 nights in Rwanda, DRC and Republic of the Congo

it could not have been better
Best Travel Agent to use for Cape Town and Sabi Sand (Kruger) Safari

Best Travel Agent to use for Cape Town and Sabi Sand (Kruger) Safari

March 2018

4 nights in South Africa

Jonty is the best. Knowledgeable, thoughtful and just gets it. Not only have I used him, I have referred him to my friends...best compliment you can give.
Knowledgeable and helpful

Knowledgeable and helpful

March 2018

3 nights in Zimbabwe

Supplied relevant information based on their experience. Took account of our interests and recommended a hotel which proved a wonderful choice. I would definitely recommend them to friends and will most likely use Timbuktu again myself.
True trip of a lifetime

True trip of a lifetime

March 2018

15 nights in Kenya

All expectations exceeded. Loved every minute of every day. Totally enjoyable and we were looked after every step of the way so we could just concentrate on enjoying ourselves
Highly recommended

Highly recommended

February 2018

14 nights in Namibia

Kat is so well organized and knowledgeable; she was able to help us put together an itinerary within our budget and with only a few weeks until our arrival in Namibia. We are so grateful for her help and are amazed by how quickly she gets things done and how responsive she is.
Excellent and efficient service. Kat was exceptional.

Excellent and efficient service. Kat was exceptional.

February 2018

13 nights in Namibia

Kat was efficient and the trip that she organised was successful and enjoyable. The local partners arrived on time and were professional and courteous in their approach.
Most wonderful adventure!

Most wonderful adventure!

February 2018

7 nights in Zimbabwe and Botswana

Joanna was our Africa travel specialist frommTimbuktu; not only she organized the most wonderful safari experience, she also provided exceptional customer service. Joanna gave us options, information, advice, and showed so much enthusiasm and passion. She shared on our excitement as the departure date approached and was there for us all the way through our return. In a scale from 1 to 10, I give Joanna and Timbuktu a 20! We went across the world and back without a glitch and we had the most wonderful adventure!
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As Seen in

11 Condé Nast Traveler Top Travel Specialists 2025

Condé Nast Traveler

No. 1 & No. 2 Tour Operator in Travel + Leisure's Best Awards 2024 & 2025

Travel + Leisure

Best Booking Platform in Women's Health Travel Awards 2025

Women's Health

Travel Specialist voted as Latin America A-List Travel Advisor 2025

Latin America A-List Travel Advisor

"Timbuktu can take relatively complex and slightly amorphous travel plans and transform them into a well-organized, perfectly tailored trip."

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