Reviews

Find out why our guests love us so much

4.9/5

Based on 884 reviews

Travel and Leaisure Worlds Best Awards for number 1 tour operator in the world 2024 and number 2 tour operator in the world 2025

We're one of the World's Best Tour Operators!

Voted No.1 in 2024 and No.2 in 2025 by Travel+Leisure

At Timbuktu our mission is to delight our guests every step of the way, from planning to traveling. We're really proud to share all of our guests' feedback.

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Amazing!

October 2018

10 nights in South Africa

Joanna from Timbuktu was amazing! She gave us the honeymoon of our dreams in South Africa. She thought of every detail and we didn't have to worry about anything, giving us all our vacation time to enjoy. We would recommend Timbuktu to anyone!

Phil Smith

First class service

September 2018

13 nights in Tanzania

First class service and customer focus. Excellent options and local support, Highly recommended.

Emma Soto

September 2018

8 nights in Kenya

Jonty, our head of sales agent has been wonderful: efficient, prompt and knowlegeable.

Guest

September 2018

3 nights in South Africa

Jonty was super helpful!

Sofia Filipe

I am going to Africa because of Timbuktu

September 2018

7 nights in Zimbabwe

Fantastic work; professional, efficient and fast. Jonty is an empathic communicator- very good quality. Jonty is calm, confident and very helpful. In comparison to other companies, Timbuktu is a lot better.They really try to serve the customer providing all information we need/want. This is rare. I am very well impressed and I am picky. Congratulations to Timbuktu!

Emma Hardie

Wonderful service, ideas and follow up

September 2018

11 nights in Namibia

We used Timbuktu and more specifically Jonty and his team to fill in the (substantial) gaps in our Namibian adventure. Everything went according to plan and we were so grateful for Jontys suggestions. However, where they really stepped up was when one of our suggestions went wrong. They sorted it all out for us and clawed most of the siatuation back for us. If we had done it ourselves that would never have happened. Thank you Jonty for amazing service and ideas.

Guest

Awesome travel experience in Botswana

September 2018

13 nights in South Africa, Botswana and Zimbabwe

Caitlin Carter took care of all the planning and gave us all the information we needed to be properly prepared to make the most of our experience. Everything went perfectly and smoothly. We loved our first safari experience in Botswana.

diane wilson

Personal service for the holiday of a lifetime

September 2018

13 nights in Zambia and Malawi

Brilliant personal service from Johnny and his team. The website is an absolute dream to use and apart from being useful is great fun to plan anything from a trip of a lifetime to a budget conscious break. We normally book our own holidays and cut out the Agents but we are so glad that we found Timbuktu for our recent trip. It made everything so much easier and it wasn't any more expensive! Highly recommended.

Guest

Great experience - would highly recommend!

September 2018

2 nights in Botswana

I had a great experience with Jonty at Timbuktu - he was friendly, listened to our needs and came back quickly with some great options that were in our price range! He made us feel like we had chosen the right safari for us and now we cannot wait to go!

Paul Hunkin

Excellent!

September 2018

17 nights in Namibia, Zambia, Botswana, South Africa and Mozambique

Very helpful and professional -- thanks! We had an excellent trip across southern Africa (Namibia -> Zambia -> Botswana -> Mozambique), thanks for Timbuktus help. All the recommendations were excellent and made our first trip to Africa together very special.

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